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Deo and Cita Mijeno
Philippines

First trip to Hong Kong

4.0 of 5 bubblesReviewed Sep 10, 2019
Location is accesible with commuter buses is just around the corner. The fruit stand infront sells cheap fresh fruits. The hotel is just a ride away from bus to the pier to ride to Kowloon for shopping. However, only few speaks english in tje hotel vicinity. Very hard to ask for directions. When we returned back to the hotel after our going around Hong Kong, we had a hard time finding our hotel through a maze of inroads.
For cheap room rate, we had a great room and amenities with a great view of the bay.
Date of stay: October 2018
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this review
Responded Sep 11, 2019
Dear Barney_Barnz

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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56 - 61 of 1,369 reviews
Reviewed August 27, 2019

Enjoyed the Best Western Plus very much. Great location, friendly and helpful staff and some much-welcomed air con!

Only reason I didn't give 5 stars was because the hotel felt in need of some modernising.

Date of stay: July 2019
2  Thank fizzyfizz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded August 28, 2019

Dear fizzyfizz

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 26, 2019 via mobile

Hotel is very old, dirty and rundown. Service is disgusting.
Staff acts like they you are bothering and troubling them if you ever ask them a question, let alone for anything.
There are many many MANY other hotels available to choose from.
AVOID this hotel and DO NOT stay here. Hotel is disgusting, staffs even more disgusting.

Date of stay: August 2019
Trip type: Traveled with family
3  Thank Winnie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded August 28, 2019

Dear Winnie P

Thank you for your recent visit at our property and your time to share your stay experience. I regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 12, 2019

The tram stop is just in front on Des Vœux Road.
The rooms are clean and big enough for à HK hotel with and the bathroom fully equipped.
The breakfast was really good, with a wide choice of cereals, breads, meats and pastries.

Date of stay: September 2018
    • Value
    • Rooms
    • Service
2  Thank PierBia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Rooms Division Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded August 15, 2019

Dear PierBia,

Thank you for your precious comment and we are glad that you had a wonderful stay at Best Western Plus Hotel Hong Kong.

Your value comment will encourage us to improve and retain our standard service, once again, thank you for choosing Best Western Plus Hotel Hong Kong and we hope we could serve you in a very near future.

Best regards,

Tony L
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 7, 2019

Very easy to reach from the airport, just a minute walk from the tube station... The tram stop is just in front on Des Vœux Road. The rooms are clean and big enough for à HK hotel with and the bathroom fully equipped. This is a convenient hotel and not too expensive.

Date of stay: January 2019
2  Thank icare0805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded August 8, 2019

Dear icare0805

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 19, 2019

Room size is good but a bit old, still acceptable. Quite some distance to nearest MTR station, have to walk up to a slope. Not much choice of restaurant nearby. Not a happening place, if you prefer quite and bigger size room here are the choice.

Date of stay: May 2019
2  Thank Ho P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded July 20, 2019

Dear Ho P

Thank you for your recent visit at our property and your time to share your stay experience. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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