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Reviews (1,356)
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All reviewsharbour citycontinental clubchina ferry terminalocean terminalshopping mallexcellent locationdirect accesssister hotelexecutive floorbusiness tripkowloon parkstaying at this hotelconvenient locationexcellent staytsim sha tsuihandy phonetrip to hong kong
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Reviewed 15 May 2018 via mobile

4th visit to Hong King but first time at The Prince. We’d been staying in Macau & heading off on a cruise next day. Picked this hotel for its location near the China Ferry terminal and not to far from Kai Tak Cruise terminal.

Hotel proved to be ideal. Friendly and efficient staff. Hotel is in a great location, very close to night markets. Direct access to Harbour City Mall. Rooms are spacious by Hong King standards and recently refurbished in lovely tones with thick lush carpet, nice luxury touches. Beds are amazing, lovely doona and pillows. Wish we could stay longer- if we are ever back in Hong Kong we will definitely stay here. Some rooms have a partial harbour view which is nice.

Stayed: May 2018, traveled as a couple
Thank princesshappy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 18 May 2018

Dear princesshappy3,

Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service.

We are delighted to know that you enjoyed your stay. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel.

We are thrilled that our guests care to recognize us for a job well done. We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 May 2018

Love this hotel. Been staying there since 2001. Great location with proximity to China Ferry Terminal (I frequent mainland China). First stop on shuttle bus from express train gets you there in no time. Rooms are beautifully maintained. Beds are extremely comfortable. I have been fortunate to be on the Continental Club Floor.
The service there is impeccable led by Angela. Breakfasts are made to order and afternoon/evening snacks usually end up being my dinner. I highly recommend this hotel to anyone visiting Hong Kong.

  • Stayed: May 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank murray g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 15 May 2018

Dear murray g,

Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service.

We are delighted to know that you enjoyed your stay. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments with the team in particular Angela Chong, our Continental Club Manager, as we are sure they will be most appreciative of your compliments.

It is indeed a pleasure to read about the satisfaction of our customers. Please rest assured that Prince Hotel will always remain your “home away from home” and that we will continue to strive to make you as comfortable as possible whenever you are here.

We look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 May 2018 via mobile

Hotel positioned outside Harbour City shopping centre filled with luxury shops.

Room: located on 12 th floor. The room was clean, good size with a king size bed, I was very pleased with amenities and the overall quality of the room.

It was so convenient to have hotel “handy phone” we used it daily to get to our destinations, with access to free local and international calls.

It was a little bit of a walk to Austin MTK and TST station.

I found the staff friendly and helpful.

Stayed: May 2018, traveled as a couple
Thank Tannia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 7 May 2018

Dear Tannia R,

Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service.

We are delighted to know that you enjoyed your stay. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points. A doorstep to the Star Ferry and 10 mins walk to the MTR Station. We are glad that you like the hotel.

We are thrilled that our guests care to recognize us for a job well done. We will be more than happy to share your kind comments with the team as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 April 2018

Spent 3 nights, rooms were good size and very well maintained, all the staff were very friendly and could not help enough. The young men on the Concierge Desk were great and will always remember your name.

Room Tip: Not all rooms come with bath tub, shower only.
  • Stayed: April 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank keithgframe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 30 April 2018

Dear keithgframe

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments with the Concierge team as we are sure they will be most appreciative of your compliments.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong  

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 April 2018

Upon arrival at the hotel, we were thrilled that we had been upgraded to a suite! The next morning, they surprised my husband with a birthday cake and balloons. When we got back to our room that night, there was another surprise for us. It's the personal touch that would make you want to go back. Thanks, Prince!

Service at the hotel was excellent! Our booking included a free gift and a whole blueberry cheesecake that you could claim anytime at the lobby or at the restaurant on the third floor. If you opt to have breakfast outside of the hotel, there are numerous breakfast places nearby -- at China Hong Kong City Mall (to your left if you're facing the Apple Store on Canton Rd), at Harbour City, or at Silvercord Mall (right across Gateway Hotel/with a connecting bridgeway on the second floor of Gateway Arcade). The nearest MTR station is Tsim Sha Tsui (exit A1) which is just a short walk from the hotel.

Room Tip: The room comes with free use of a smartphone with unlimited data. Just turn on the phone's hotspot then connect your devices. Such a great freebie!
  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank TangoAlphaNovember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 30 April 2018

Dear TangoAlphaNovember,

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay and our guests care to recognize us for a job well done. It will sure give us the greatest pleasure to share your comments with the team as we are sure they will be most appreciative of your compliments.

It is indeed a pleasure to read about the satisfaction of our customers. Please rest assured that Prince Hotel will always remain your “home away from home” and that we will continue to strive to make you as comfortable as possible whenever you are here.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely,

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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