The food was great. The journey or sequence of service should have been perfect if the staff did not forget about me.
I had to call the attention of one of waiters. Which was a surprise as the greeter seated me but no one came to serve me.
Thanks for sharing! We always appreciate honest feedback, and whilst we are happy to hear that the food was good, we certainly apologise for the lapse in customer service. Many thanks for taking the time to review. KInd regards Geraldine
184 - 188 of 1,294 reviews
a place ill advise travelers who visit Nairobi to go to.just few minutes from the Nairobi cbd,thopse who love nature walk and museum antiques will find it amazing
Hello, thank you for your great five star review. We are happy that you had a good meal and appreciate you advising other travellers to visit us. Hopefully we can welcome you back again in the near future. Kind regards Geraldine
wide range of international cuisine. Staff ready to assist in food selection .
Recommend the place for international expirience.
Dear Kennedy, Many thanks for your great 5 star review. We are delighted to hear you enjoyed your meat and found the staff helpful and the menu extensive. We appreciate the feedback and hope to welcome you again soon. Kind regards Geraldine
We went to have lunch which was part of our Safari package.
We arrived 10:30am so we sat down and had some drink while we were waiting to get our menu for our lunch. The food we had was quite nice but not spectacular, especially Lemon Chicken didn’t have any lemon flavour, instead it was more like tomato flavour.
The restaurant had a nice atmosphere and staff were friendly.
I would have liked to have a look at normal menu.
Hello, Thank you for taking the time to review. It was disappointing to read of your unsatisfactory experience and we were troubled to hear that the lemon chicken didnt have any lemon flavour and though the staff were friendly, the service was slow. The restaurant is known for its food and service and it is certainly discouraging to hear that we fell way short of our customer service mark, which is to provide the best for each and every one of our guests. We appreciate your valuable feedback which have been passed on to the team concerned for corrective action. Kind regards Geraldine
Came for lunch again for a few years.. and quite appalled by the state of the furniture and overall run down look and feel of the place : seat covers with stains, holes and tears, cracked table tops, washed out place mats, gutters in need of repair and to top it off lipstick marks on the napkins... food was ok, service kind.. but it feels like the place needs some urgent love and care.
Hello, Thank you for taking the time review. We are sorry to hear that your meal was not the best and you were appalled by the overall run down look and feel of the place. It is certainly discouraging to hear that we fell short of your quality mark. It is only through feedback such as yours that we are able maintain and indeed where necessary improve upon our product offering and we thank you for your candid comments which have been passed on to all concerned for corrective action. Kind regards Geraldine
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Updating Map... 