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Reviews (1,746)
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All reviewspyramid viewvery nice hotellobby areastayed here for nightsitalian restauranttour guidenice poolegyptian museumsound and light showrefaatcairotrafficsphinxlesecurityrelationroof
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Reviewed 4 April 2018

completely worn down carpets, very poor wifi, lack of renovation in the property and staff, although extremely friendly and mostly helpful, disorganized and not well coordinated. Hotel management needs a real improvement and installations need some good investment to bring this hotel up to the standards of the stars its supposed to have.

Room Tip: Some rooms have view of pyramid which is special. If internet is important make sure to ask for it right away as many rooms have no signal.
  • Stayed: March 2018, traveled with family
    • Location
    • Rooms
    • Service
1  Thank MMG M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Gamal Hassan
General Manager
Mercure Cairo LE Sphinx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Very clean hotel, friendly staff, service is good, breakfast is good. Good bar to chill downstairs with a pyramid view, also from the pool side. Big area, nice places to chill in the evenings. The room was on point! Pyramids are about 10 minutes away by car. And there’s an exchange bureau just downstairs making it convenient to change currencies. A good place for a good value for sure! :)

Stayed: March 2018, traveled solo
Thank Jiten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded 7 April 2018

Dear M. Jiten,

It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon

Thank you
Gamal Hassan
General Manager
Mercure Cairo LE Sphinx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

The hotel was full all the time I was there, but it seems they didn’t prepare themselves for this amount of people.
First of all, I asked for non smoking rooms and my family and I were placed in smoking rooms, the manager tried to improve the smell but it didn’t work very well and he couldn’t help us because he didn’t have another room to put us in.
We had problems with the bathroom also but fortunately it was solved on time.
In addiction, the breakfast was a mess, the staff didn’t clean the tables neither the balcony, the room was always dirty and uncomfortable.
They offer Internet only in the lobby and most of the time it didn’t work.
The great point about this hotel was the location, close to pyramids and easy to get taxis.

Stayed: April 2018, traveled with family
Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded 7 April 2018

Dear Ms. Andrea,

Thank you for posting your constructive comments.

Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service.

We are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression

Thank you
Gamal Hassan
General Manager
Mercure Cairo LE Sphinx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018 via mobile

The hotel is so comfortable,clean, there is a lot of luxury, service is so excellent, all things that i need are available,food is delicious (yummy),The staff are dealing in a friendly way especially Mr Hamed Muhammad

Stayed: February 2018, traveled with friends
Thank redrose2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded 31 March 2018

Dear Guest,

Thank you very much for taking the time to write your supporting review online and for recommending Mercure Cairo Le Sphinx to Tripadvisor readers.

It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style as well as our welcoming and caring staff.

With pleasure, I shall share your praise with the team with a special mention to those named in your review.
Mercure team is waiting for you for another amazing holiday

Sincerely

Gamal Hassan
General Manager
Mercure Cairo LE Sphinx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 March 2018 via mobile

My husband, Alaa Temsah and I truly appreciate the maanger and his team here. We love him because he organises the best rooms for our business. Always accomodating our requests and helping us to provide the best Egypt experience for our international guests.
Hotel is in a superb location and best on this row of hotels. We have researched extensively and always use this one- even above Mema House. We work extensiveky in Egypt and by far the best managers Mr Jamal and Mr Rifaat and team. We stay multiple times a year and value our business relationship.

Stayed: March 2018, traveled on business
2  Thank TRACEYASH2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this reviewResponded 31 March 2018

Dear Guest,

Thank you very much for choosing Mercure Cairo Le Sphinx for your recent stay in Egypt and for recommending us to Trip advisor’s readers and to our future clients.

I am extremely delighted to know that you have admired our multiple services and facilities, tasty food, stunning pools.

Mercure team is waiting for you for another amazing holiday

Thank you
Gamal Hassan
General Manager
Mercure Cairo LE Sphinx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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