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Reviewed 15 September 2018

While I've been to Seoul a countless number of times, this was my first time staying at any of the 'big name' hotels. While it was only one night (10th-11th September 2018), my experience was a great one.

The views from even the 14th floor had me distracted, observing the daily workers swarming through the digital complex below. Regarding the room, it was maintained to an extremely high standard, and the furnishing seemed of good quality. Water in the fridge; happy days. The bathroom is large and offers a high-tech toilet to match, as well as the slowest, soft-closing slot door I may have seen in my life - don't force it!

Regarding the lobby staff, I was greeted well at all times, and there was no language barrier at all. I was given an airport bus timetable and told clearly how to get my flight on time in the morning - this is was much less stressful than sweating my way through the usual subway route. Cleaning maids were also very warm, welcoming and very alert when working.

Five-star hotels are a bit of a myth, so go for five-star service/value/architecture like this underrated hotel in the south-west of the city (just a 12 mins ride to Hongdae). Also, if you are an avid billiard or darts player, the area has the highest concentration of places to play that I've seen in Seoul!

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank hyunsguns
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded 18 September 2018

Dear Mark H


Thank you for staying with us and share your precious experience.

We are happy to hear that you were satisfied with your stay.

Providing high quality of service is our responsibility and we are always prepared to assist our geust with any questions. Still, it feels great to be noticed for our efforts. Thank you again for your encouragement.

Your review makes many guests get more information about our hotel.

We promise to continuously provide excellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 June 2018

stayed for a night. overall excellent services and very delicious breakfast! Even local Koreans recommended. Bedding is very very comfortable which makes me very sleepy once on it. I'm satisfied with the cleanliness with the room and bathroom. i will definitely stay again.

Date of stay: December 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank JAEbogumm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded 23 June 2018

Dear JAEbogumm,


Thank you for staying with us and sharing your wonderful experience.

We are delighted to hear that you were satisfied with your stay.

Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you again for your encouragement.

Lotte City Hotel Guro will continue to serve you better with the best quality of service. Hope we can have chance to provide comfortable stay during your next visit again.
We look forward to see you.

Thank you.

Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 May 2018 via mobile

I stayed here back in 2011 and was really impressed, at the time, it may have been one of my favorite hotel experiences. I think I was spoiled back in 2011, I had lounge access, and a larger room. This stay was good, but it was a completely different experience. This stay was in a standard room which was kind of small. The room itself was clean, and had all the necessary amenities. I had no lounge access, which was disappointing, but you can't be spoiled all of the time. The breakfast is something to experience, that will spoil you They have food for every type of preference, it is amazing.
The beauty of not having lounge access was that I had to explore the local area for my meals. Those of you seeking good cheap eats, there is a food court as part of the hotel in the basement of the hotel, I did that one night. The local area has many great offering so you will have plenty of options. The gym was more than adequate, but the pool was being renovated, it should be done by now. I will stay here again, it is really a nice place.

Date of stay: February 2018
Trip type: Traveled on business
1  Thank donaldg353
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded 24 May 2018

Dear Donald G,


Thank you for staying with us and sharing your experience at Lotte City Hotel Guro.

We are very happy to hear that you had comfortable stay and satisfied with our facilities.

We have shared your review with our staffs. We will refer to it as our guideline in enhancing our service quality and staff's motivation.

And also your positive comment on Lotte City Hotel Guro would be great help to other guests planning to visit.

We look forward to your next visit. We will put all our efforts to provide a comfortable stay.


Thank you.


Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 April 2018

We had excellent 3 nights in this hotel. As a frequent traveler I’d like to say that it was one of the best houses I’ve ever stayed. Friendly staff, enough space in guest chamber, nice and comfortable equipment in the bathroom and very comfortable pillows. Delicious and various breakfast. Coin laundry is a really best solution for the case you need it. Location is also very comfortable due to closely situated metro station, plenty of restaurants and big store EMART just around the corner. Thanks a lot to Lotte City Guro Hotel and hope to come back one day! All the best!

Date of stay: April 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
2  Thank Boris V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded 27 April 2018

Dear BSV79,


Thank you for staying with us and sharing your experience at Lotte City Hotel Guro.

We are very pleased to hear that you had comfortable stay and satisfied with our facilities.

Providing high quality of service is our responsibility yet it feels great to be noticed for our efforts. We appreciate your encouragement.

We have shared your review with our staffs. We will refer to it as our guideline in enhancing our service quality and staff's motivation.
Your positive comment would be great help to other guests who are planning to visit our hotel.

Kindly visit us again. We will put all our efforts to provide a comfortable stay.
We look forward to your next visit.


Thank you.


Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 April 2018

I spent a week here with a group of business people from 20+ different countries. Everyone was impressed by the accommodations and the attentiveness of the hotel staff.

We had meetings all week in the hotel's 4th floor meeting rooms and we ate breakfast and lunch at the 3rd floor restaurant. This was very convenient as it gave us plenty of time for eating while also keeping the flow of the meetings going.

Breakfast was a standard mix of eggs, sausage, etc. paired with a number of regional Korean and Chinese style dishes. Lunch was much more exciting as they had a large selection that ranged from beef to noodles to sushi. Capping off lunch was a great selection of desserts including several flavors of gelato.

At night for dinner, there are a large number of restaurants withing walking distance of the hotel that serve everything from Korean Bar-B-Que to

Date of stay: April 2018
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank J4728T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded 19 April 2018

Dear J4728T


Thank you for staying with us and sharing your experience at Lotte City Hotel Guro.

We are very pleased to hear that you had comfortable stay and satisfied with our facilities.

As you write at the review, our hotel is located in Guro Technology center of Seoul.
So our hotel has good accessibility.

And also your positive comment on Lotte City Hotel Guro would be great help to other guests planning to visit.


Kindly visit us again. We will put all our efforts to provide a comfortable stay.

We look forward to your next visit.


Thank you.


Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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