The staff were all accommodating. They helped us call for food delivery. They also speak good English so communication was never a problem. Triple room was big enough for our family and 3 big luggages. Property is near 2 subway stations, but Jongno-3 (sam)ga is nearer, about 5-7 mins walk and it connects to other subway lines compared to Anguk station which makes it more convenient when going around the city. The 7-11 beside the property is a big plus.
We had a few issues during our stay though. It would have been a perfect stay if not for these:
1. When we arrived at 1AM, we had to get the key card at the 7-11 beside the property, it was a smooth process. Upon reaching our assigned room, the key card does not work. Went back down to the 7-11 and I was given the master key. But that did not work either. Luckily, we were able to open a vacant room with the master key and had no choice but to stay there temporarily to sleep. Woke up early to wait for the reception to arrive, reported the incident and James tried to look for the manual key to open the room. Apparently, there was an issue with the door lock the day before and they had to "fix" it. If they are aware there was an issue, I wished they would have tried unlocking the door before they left to make sure that it works.
2. There was no hot water for 6 days. We stayed for 8 days. We constantly reported it everyday, and in fairness to them, they tried to fix it but issue persists day after day after day. They had us take a bath in 2 different rooms in 2 separate days. There were days that we did not even take a bath. It was spring time and temperature drops to 5-6 degrees in the morning, hence hot water is imperative and very much needed.
3. The TV was not turning on and Ynez had to change it to a different unit.
With all these issues that we had, we kindly asked for a partial refund at least especially for the hot water issue, but the manager did not budge. We did not insist on it since their staff were all very kind and apologetic. However, it would have been better if we were at least given at least a partial refund. They did give us late check out, but we did not do it anymore since we had limited time go around Seoul for the last time before our flight, so we just opted to check out and leave our luggages in the lobby.
Shout out to James, Ynez and Ju for being very accommodating.