I booked the DMZ and JSA on the internet one month before my trip in Korea for my mother and I. I double checked the night before the departure time of the day tour. I made a mistake and showed up on the wrong time. It was written 10:30am on the website but 7:30am on the email booking (which was not really clear to me, even though I traveled all around the world and booked many kind day tour so far...). I know it is my responsibility for missing the departure. However, it is also the company’s responsibility to make it clear for their customers. At the office, 2 women were not really talkative with us, they were working on their computer at the same time, it is like they did not really care about us.
As it was not possible to get a refund due to their policy, the woman rescheduled the trip only for myself 2 days later (on the half day tour instead of the full day tour they offer). I said yes, I did not want to lose all the money.
The second chance, I showed up in advance. The group was only 7 people in a bus of 50 seats. On the day list, I’ve seen more names but I guess they didn’t make it to the departure on time, I don’t know. We left Seoul on time and visited the first stop Unification bridge. Due to Pyeongchang Olympics closing ceremony that day, the border was crowded of media and opposants because of North Korean Officials coming to South Korea (heading to the Olympics). It did not allow us to visit the 3rd tunnel. I think the company could have anticipated the event... The guide decided to skip it, which is unfair. Therefore we made it to Dora Observatory, we spent plenty of time there because the guide did not really know what to do with us; that was long. Also, we were on a Sunday tour, the restaurant was not open on Sunday so we skipped it as well. On the itinerary, it was written more stops but I did not see them (only Unification Bridge and Dora observatory). We were supposed to arrive in Seoul around 2pm according to the itinerary, but we left the DMZ at 11:30pm and arrived in Seoul at 12:20pm. The price is very expensive for what the company actually offers. By the way, the staff is not really friendly. I did several day tour from Seoul (and in the world before) with different companies and this one was definitely the worst. I would not recommand it at all costs. It is a waste of time and money as well, use your time to visit interesting places with interesting guides (and choose an other company if you want to visit the DMZ). I was happy to be back in Seoul to forget this miserable half day tour.
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