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steve_somebody
Tokyo, Japan

Simple, clean, professional and friendly staff

5.0 of 5 bubblesReviewed Sep 23, 2016
The Palau Paradise was one of the few left with rooms available when we got around to booking and as it looked the cleanest out of what was on offer at the time, we went ahead and booked it.

Not disappointed. The hotel is literally bang in the centre of Koror with all the shops, restaurants, gift shops and department stores only stones throw away.

ROOMS
We were on the top floor and located at the back of the hotel. On arrival I felt slightly disappointed we were not at the front but that turns out to be a blessing.

Rooms facing the road are going to be a little more noisy at night. There are restaurants below on the 2nd and 1st floors and in Palau, it almost always rains at night so the traffic on the road will make it even a little more noisier.

Rooms at the back have an ocean view - perfect for waking up in the morning to see what the weather is going to be like for your boat trip out to wherever you're heading.
There is a fridge and kettle in your room and that's about it. We bought coffee and bread from the grocery shops so we could have breakfast in our rooms - dive tour pick up time is typically 8am and there are few choices for breakfast.

Rooms are large, airy, immaculate, clean and the housekeeping faultless. We had some noisy neighbours that liked their TV really, really loud. One call to reception and we never heard the TV again!

There is no elevator so if you find it difficult climbing stairs make sure to look for a room on a lower level.

STAFF
Brilliant staff, always friendly and helpful.

LOCATION
As mentioned it's as central as you can get. There are quieter places on the island but as a dive base with options for eating out and doing some shopping while off-gasing, you can't beat it.
For breakfast, on the main road about a 3 minute walk is Coffee Berry that has great food and coffee but doesn't open until 7am and service can be a little slow so you need to be already packed and ready to go if you want to have breakfast there. Finish up and head back to the hotel for your pick up.

Alternatively there is a bakery behind the hotel and even closer that opens for breakfast at 6:30 which is perfect.

For lunch and evening meals, the 2nd floor has one restaurant, 'Mogu Mogu', a Japanese themed restaurant with some of the most expensive beer and seafood on the entire island. Yes, it's convenient if you're just too tired to walk even a few minutes (which can happen with 3 dives day) but, no it's not worth it!
A San Miguel will cost you $8. The most expensive I saw on the island. You can buy them for $1.60 at the WCTC food market literally next door so why not keep a few in your fridge?!
If you see a bunch of bananas hanging in the stairway ripening, they are there for the guests to take freely so grab one of your way out in the morning!
Cameras are everywhere, night staff always outside the hotel so you can feel very secure here. I'd book again in a heartbeat.
Date of stay: September 2016
Trip type: Traveled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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9 - 14 of 106 reviews
Reviewed August 28, 2016

Spent 2.5 nights here (Manila flight was late, so checked in at 5 am...). Received a complimentary upgrade, which was very nice and earns the property an extra star. Bed was comfortable (firm) and the shower was very nice. The hotel itself is very basic--a place to sleep, mostly. But there are good restaurants nearby, so eating is not a problem.

The staff was very accommodating and got me an iron when I needed one and helped me rent a car. The knowledge of local details was sketchy, though, so when I wanted to find a locally made shirt or rent a bike, they could not help. (Moreys for the shirt & still looking for a bike...)

Room tip: Rooms away from Main St. are quieter.
Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank kilrwat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 15, 2016

Located centrally in downtown, the hotel room rate was $110 per night single occupancy. Checkout time is noon and they were adamant of adhering to their check in time of 3 PM (though I got to check in at 2 PM after sitting next to the front desk for hours).

The cleanliness of the entire facility was very good and near excellent except for hard to get places that manifested a build up of dust and scum. No internet, no in room safe but couple of bottle water provided along with a kettle and cups. There is an in house Japanese restaurant called Mog Mog that I will not recommend as the food served is not acceptable ... not fresh and tasty. In my opinion the room is more in the price range of $50-60 per night but in Palau the hotels are very expensive.

The hotel personnel are very nice and helpful. They all appear to be contract workers from other countries.

Date of stay: July 2016
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
2  Thank kaukaukane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 20, 2016

We stayed for 5 days in March and when I made the reservation 11 months in advance had requested a quiet room away from the street. Nevertheless, when we checked in we were told that they were full and the only room available faced the street. We were given ear plugs, never a good sign. The traffic never quieted. In addition, the beds were very hard. So between the hard beds and the noise, we did not sleep well at all. On the plus side the staff was very nice and the rooms were spotless. We tried the purchase wifi but it did not work with apple products! I would not stay again.

Date of stay: March 2016
Trip type: Traveled as a couple
5  Thank LTT13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 13, 2016

This hotel is centrally located in Koror, a short walk from most of the good restaurants in the city, and a block from a large shopping center that hosts a grocery store on the ground level. It was a good value for me, and the service was exceptional. Internet//Wi-Fi is not included in room price, and is so slow anyway that it really wouldn't matter if it were. To be fair, Internet speeds are abysmal throughout Palau.

I cannot overemphasize how slow the Internet data connection is in Palau: like 1996 AOL dial-up slow. Unless you absolutely have to be connected to the outside world during your visit I recommend just turning off your phone. Don't even think of trying to download/upload a video file. It's a practice in futility.

This hotel caters predominantly to Japanese tourists, as exemplified by the in-house Japanese restaurant and by the very personable, multilingual staff members who epitomize quality service. The downside to this particular audience is the Japanese-style bedrooms, which to me felt like sterile hospital wards with their glossy white tile floors and plank-hard mattresses on low-slung beds.

That said, I was so exhausted from diving and exploring every day I fell right asleep when I returned to the room. In this regard Palau Paradise served my needs perfectly. However, if I were looking for a resort experience, and just wanted to hang out at the hotel all day, this would not be the place.

Room tip: Don't rely on anything that requires Internet connection here. It's almost non-existent.
Date of stay: January 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank AWindmill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 11, 2016

Cozy room, cheap price, and supreme service! I was desperately looking for a room when I learned that all hotels were booked full when we were about to visit Palau for the first time, and this hotel was the only one that replied to my email saying that they would contact me when a room becomes available. Once we arrived at the hotel, nice and polite people greeted us with great hospitality. The room was very clean, big and had a full set of amenities. These alone make this hotel worth staying, but what is the most outstanding about this hotel is their philosophy of customer satisfaction.

They give precise directions to their cleaning staffs so that their guests can stay in a perfect comfort, and should there be the slightest defects (like when you don't get hot water for a while which is kind of typical in countries like Palau) they fix them immediately and apologize from the heart even if it's not their fault. In addition, when we visited them for the second time, we were led to a room decorated with towels folded like swans, and a nice chocolate gift on the table with a welcome back letter! They offered us even more, but you'll discover that when you visit them twice... ;)

I have stayed at a lot of 4-5 star hotels around the world, but so far none of them had such a thorough service and hospitality. We wouldn't think of staying at any other hotels than Paradise Hotel when we go to Palau. We can't wait to make our next visit to them in two weeks!

Date of stay: May 2015
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank naima_niemand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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