I seriously don't get what everyone sees in this place. Several people in Palau recommended it as the next big thing, better than McDonalds and what not... but of course it's nowhere near that level.
Their patties are frozen, even the chicken is frozen so they first need to put it in the microwave and then on the grill... of course by the time it's done there's no flavour whatsoever. The buns are tasteless, meat is tasteless, cheese doesn't even melt, even the vegetables are tasteless. We even went back just to make sure we're not the problem but there was no improvement, food was the same.
You can eat in front of the kiosk, there's a bench there, but you have to be careful as we saw some giant cockroaches while waiting. It was disgusting.
We really liked Palauan food, there are some great places to get it but Bem Ermii is not one of them. Avoid it.