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Tamar B
San Francisco, California

DO NOT BOOK HERE!!!!

1.0 of 5 bubblesReviewed May 30, 2018
Do NOT book here.... they are crooks!!! The short story, is I made a reservation and prepaid over $600, wasn't able to go, and they refused to refund ANY of my prepayment. No, they did not just keep the customary first night, they refused to refund me anything. They are clearly not interested in customer service or a good reputation of a desired place to stay. That speaks volumes, so DO NOT BOOK HERE!!!

The long story: I have never made a reservation in such a fancy place, but I thought I would splurge on myself this time. It turns out that when I got to the airport in Micronesia, I was unable to get a boarding pass. My passport was expiring in 4 months. I immediately called the hotel, and the woman at the front desk said that it was no problem and that I could get a refund. When I asked her to verify, she said that since I booked through Expedia, I would need to contact them, but it should be no problem. I called Expedia and the woman I spoke to there said she just needed to contact the hotel, because they are the ones who need to give permission for the refund. I was on an island with poor internet connection, so she said that she would contact me after she got clearance. When I got back to the states, I contacted them and she said she was never able to get through. Expedia attempted again, and they said after numerous attempts they finally got in touch with the parent company in Japan, and that they denied giving me a refund. I am livid.

As hotel owners, they are the ones who approve or deny a refund. I did not stay at the hotel nor I did not use any of their services. Since they knew I was not going to be arriving PRIOR to my anticipated arrival, they could have booked the room. And I got ZERO refund. I would understand if they kept 1 night and refunded me the rest, but once the money was in their pocket, they were not about to refund me. And, I was helpless to do anything about it.

I was hesitant to book with them initially because I got the sense that they were going to charge for every little thing. They charge you $20 for airport transport each way...what hotel does that? Also, the hotel is isolated on the island, so you need transport to get into town, to get to dive shops, etc, again... more hidden charges. My gut warned me that this hotel was not concerned with customer service and that they were just interested in lining their pockets. There are plenty of lovely other places on Palau where you can stay, where the proprietors care about their clients, potential clients, providing excellent service, their reputation, and about treating other individuals as they wish to be treated. I highly recommend that you find ANY other hotel or resort, and stay there.
Date of stay: March 2018
Trip type: Traveled solo
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Reviewed April 23, 2018 via mobile

PPL is beautiful resort. Especially Pretty flowers and trees. The shuttle bus service is excellent. But the pool is dirty. I do not seem to be managing water quality. It is not enough to be absent. The real worst thing is that the air condition in the hostel is bad. The staff told me not to turn off the air conditioner. Because the air conditioner is freeze when you turn it off. When you do it, the water drops. Keeping running will make us a frozen human being. :( I want you to pay more attention to internal facility management.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank aylaswan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 18, 2018

This is a hotel that mainly caters to the Japanese as there are many such visitors to Palau. For the price, this hotel is a good value for a typically expensive or lackluster accommodations in Koror. The decor throughout the hotel and grounds is of wood and rattan, so it gives a very local vibe, instead of the center of town hotels that are built entirely of concrete.

The hotel offers Japanese style amenities such as Shiseido toiletries, gift shop, even teppanyaki if you're so inclined, although quite expensive. In our 3 day stay, we only saw 1 other person who was not Japanese, although this European man looked quite lost in the resort. This is not to say that English is not spoken here, as all of the staff do speak some English, and the Palauan staff speak it quite well.

The hotel seems to lease out a space to a restaurant called the Jungle Bar, which serves a combination Palauan, Filipino, and Japanese cuisine at a reasonable price (for Palau). We had one of our better dinners here. Draft beer is reasonably priced as well, but unfortunately the space is more like a jungle decorated dungeon. They do the best they can, I suppose.

One word of warning is that there is nothing to eat from 2pm to 6pm until the Jungle Bar opens, so when you get back from your tour typically around 4 or 5pm, you're left with a local store about 50m from the gates for some chips and soda/beer.

Another slight bit of annoyance was the high price of airport transfers. Coming into Palau at night really leaves you no other choice though, but to pay the $20 per person each way for a 10 km, 20 min ride.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank milty908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2017

This hotel is located on a hill outside of town. It is too far to walk to/from town and dogs from surrounding area we were warned to be wary of. The jungle and all of it's bugs (termites, cockroaches, etc.) are present. I'm not sure if the staff was dishonest or unorganized, but our group of 5 had numerous problems with paying cash for a taxi, laundry, etc., and then still having that bill appear on our room expenses. It was an argument every time and very unprofessional and took days to get straightened out. Personally, I think cash was being pocketed, but I have no way to prove that. It was uncomfortable and I would not go back to repeat this. Also, the onsite restaurant is very expensive, 2-3 times the price of any restaurant in town, but you need to take a taxi to/from dinner which is inconvenient and adds to the cost. It was still much less expensive to go into town.

Date of stay: March 2017
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank LEE682
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2017 via mobile

We stayed for a night at their Jungle View Suite. The room was spacious, and i can say it's well maintained for a nipa type of room. Their bathroom was quite nice, you'll feel relax soaking on their tub. The ambiance of the place is peaceful, you can really take a rest. Their staff are all accommodating and warm. They always smiles which makes you feel at home. Few breakfast options, but understandable.

Only thing i can suggest is to improve the wifi signal, but if you're travelling to get away from stress and really want to enjoy time with yourself and your partner, slow wifi connection is no big deal. Anyway for those travelling to islands like Palau you have to remind yourself that your not in the city where you can always stay connected to social media. If you need to get in touch with your loveones, to let them know that your are safe you can always give them a call.😃

Date of stay: January 2017
Trip type: Traveled as a couple
Thank islandarcher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 14, 2016

We split our holiday between here and the Palau Pacific Resort, and really enjoyed this hotel. Very peaceful, lovely views over the Rock Islands from our room, and very friendly staff.

The location 5 mins drive away from town isn't a problem, with regular free shuttle rides into the centre of town. And if you do want to go somewhere else on the island, it's only $5 per trip, provided by the Plantation staff. We used the laundry service, which was both excellent value ($5 per basket) and amazing - I have never had such perfectly folded clothes before!

We stayed in one of the cheapest rooms ("Premium Cabins") which was lovely. Clean, comfortable, and with walls made of wood and local weave.

Compared to the Palau Pacific Resort, this feels much more friendly, with local produce/fish/fruit, and more of a part of Palau.

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
3  Thank chrisk720
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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