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All reviews abu dhabi mall bed apartment the main hotel washing machine home from home building site trader vics excellent facilities all inclusive package beach access hotel facilities restaurants and bars location is great buffet restaurant nice room very nice hotel stay in abu dhabi
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Reviewed 21 February 2021

I've lived at the Beach Rotana for nearly 2 years and it's been a good experience. The Staff (Esperanza, Charles, Yousif, Donna, and Julie to name a few), are hard working and goes out of their way to ensure customers needs and concerns are a priority. Recommended, as the Staff make's a great deal of a difference.

Room tip: "The Beach Rotana residence is right next to the Abu Dhabi mall. Almost any and everything is available to you."
Date of stay: February 2021
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank guesswhat12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig Bruce, General Manager at Beach Rotana Residences, responded to this reviewResponded 4 March 2021

Hi guesswhat12345,

Thank you so much for your 5-star review! We will share this with the team at the Beach Rotana Residences to let them know to keep up the amazing work!

Best regards,

Craig Bruce
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 February 2021

people are friendly, service is great and great hospitality but the cleaning team wasnt cleaning the rooms properly went to two rooms and they were dirty, i hope for next time i visit it be clean and the cleaning team to be doing great job in cleaning

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank BigGSC823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig Bruce, General Manager at Beach Rotana Residences, responded to this reviewResponded 17 February 2021

Hi BigGSC823,

Thank you for taking time to share your review! Please know that we have looked into the matters you raised, your feedback is important as it will help us to improve our services.

We hope to see you again soon and turn your experience around.

Best regards,
Craig Bruce
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 January 2021

I've stayed at Beach Rotana residences for over 1 year and the staff have become a second family to me. They are truly great and make living here really enjoyable.
From front office staff like Charles, to the housekeeping staff like Esperanza who keep my apartment so clean.
The location in the heart of Abu Dhabi is great and next to the mall makes it really easy to find eating options, or to shop or to relax.
Definitely recommend!

Room tip: Request beach side rooms for a better view
Date of stay: December 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank D5960PXandreww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig Bruce, General Manager at Beach Rotana Residences, responded to this reviewResponded 27 January 2021

Hi D5960PXandreww,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

We look forward to seeing you again soon.


Best regards,

Craig Bruce
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 January 2021

Very nice hotel, the staff are so friendly, rooms are big and clean, big terrace with beautiful view on beach , near to shopping mall with walking distance , family environment, available parkings for residents

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Hasan102021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig Bruce, General Manager at Beach Rotana Residences, responded to this reviewResponded 8 January 2021

Hi Hasan102021,

Thank you! We are very grateful for your review and rating.

As we promise to always strive for the best, we look forward to having you again soon. Know that we are always here for you with the aim of going beyond your expectations.

Sincerely,

Craig Bruce
General Manager

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Reviewed 4 December 2020

The shower drainage was not working properly, my bathroom became a waterpark after a single use of the shower. My wife tried to use the microwave to sterilize baby bottles and she did not manage to make it work. I tried and we ended with our sterilizer plastic melted all over the bottles most probably because there was some grill function active. There was no instructions about how to use the complex microwave. we struggled the rest of the trip with only the 2 bottles left.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank U376CCdaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig Bruce, General Manager at Beach Rotana Residences, responded to this reviewResponded 27 January 2021

Dear U376CCdaniels,

Thank you for sharing your experience with us. Please know that we have looked into the matters you raised and we have taken action to resolve the issues.

We hope to see you again soon and turn your experience around.


Best regards,

Craig Bruce
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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