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Reviewed 5 weeks ago via mobile

Amazing hotel in a great location! The staff are all so kind and helpful, we got all of our questions about the city answered. The food was excellent with a verity. We got an upgrade, a big room with an amazing view of the old city.
We olso had a great massage, definitely recommend!
Over all an unforgettable experience, we will come back!

Date of stay: November 2018
Trip type: Traveled as a couple
Thank ronitavro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 5 weeks ago

Dear Ronit,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 November 2018 via mobile

Samih, food servise provider, was freindly, helpful.
I enjoyed breakfast beacouse he never let coffee cup go empty and always greeted guests with a smile.
Beds were comfertable, rooms well stocked with amenities.
Your food buffeets were fantastic.
I loved the dinning experience.

Date of stay: November 2018
Trip type: Traveled with family
Thank Tourist05386535333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 5 weeks ago

Dear Guest,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 November 2018 via mobile

We came to this hotel for the first time, after getting so much good feedback from freinds who were staying at the hote last year.
We loved it from the moment we walked in. The staff is freindley and attentive to guests needs.
The boffe is outstanding. With so much verity.
The toom has a small mini bar.
Free wifi,
We will defantly come back

Date of stay: November 2018
Trip type: Traveled with family
Thank Joj A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 10 November 2018

Dear Joj,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
As a returning guest it is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 November 2018

Highly rated in a great location.Large open spaces,bar and lounge.Lobby is large and staff is right there to assist.
Room was large,clean and minibar was well stocked.
Huge towels but lacking in what we call wash cloths or face towels(you know small towels used for face)
Huge dining room.
Breakfast as well as other meals were well stocked with many varied foods.
Found the staff to be very professional,waiter was right there to refill coffee and assist in what ever was needed.
Would recommend this hotel.

Room tip: Elevators stop at every floor on Shabat..Everything closes from sundown Friday to sundown Sat.
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ronstagehand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 5 November 2018

Dear Ron,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 November 2018

Our room was a good size and quite comfortable but could definitely do with a facelift. Breakfast was an ample buffet with lots of tasty choices. The staff makes up for any deficiencies. They were extremely helpful and eager to please. All in all we would recommend this hotel.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Journey648608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 2 November 2018


Dear Guest,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Furthermore it is highly appreciated your acknowledgment of our staff.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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