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Reviews (518)
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Reviewed 28 January 2016

We arrived early 6am and were charged 20 US dollars each for breakfast which was extortionate and food poor quality, Luke warm food and coffee and not worth the money. Sauna not working and you dad to ask staff to switch it on 15 mins before use. Pool not working.

  • Stayed: January 2016, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank Crombie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamila A, Guest Relations Manager at Ramada Ulaanbaatar Citycenter, responded to this reviewResponded 26 April 2016

Dear Crombie2014,

We are sorry to hear about an unpleasant experience during your stay and please accept our apologies.
Please be informed that your remarks were noticed and we are fixing the FB & Maintenance services' issues mentioned.

Nevertheless, we will be happy to see you again in Ramada.

With warm regards,

Jamila A.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 December 2015 via mobile

Good hotel for business trip and also good for travller near mall.

I stay few days at this hotel early of this year. Mall and several convenient facilities are exist near the hotel that's why I feel compotable and convenience.

But some drunken guest smoked in the elevator :-(

And Korean employee is at there. So koreans feel more convenience for staying.

한국인 직원이 상주하는 비지니스 호텔. 회사 스텝들과 일주일 가량 투숙하였는데 깔끔한 호텔이라 기억함.

조식은 일반적인 수준이었고 위치가 몰 옆이라 매우 편했음. 몰에는 카페베네도 있어 한국의 맛을 느낄 수 있음.

년말 연시 파티문화가 발달한 몽골이라 간간이 술먹고 담배 물고 엘리베이터 타는 취객이 있을 수 있음 ㅠㅠ

가격이 10-15만원 가량이므로 적당한 시기에 숙박하면 가격대비 성능높음 :-)

Stayed: January 2015, traveled on business
1  Thank Cavin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qing Y, Guest Relations Manager at Ramada Ulaanbaatar Citycenter, responded to this reviewResponded 21 December 2015

Dear Cavin S,

Thank you very much for posting such a positive review and sharing your experience on TripAdvisor regarding your stay with us.

We are glad that our location and mall nearby make you feel convenient. Also, our General Manager, who is from Korea, makes a lot of effort to let Korean guests comfortable and feel as in home in our hotel. And i apologize for any inconvenience caused to you made by smoking drunk guests in elevator. We will keep informing our guests about smoking regulations.

Thanks you again for staying with us. We are looking forward to welcoming you again in the near further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 December 2015

This hotel is immediately welcoming, with an attractive, spacious and well designed interior combined with courteous and attentive staff. Rooms are comfortable and well-provisioned with a minibar, kettle and ample work-space. The bathroom is well-designed and very well-lit, with ample hot water at all times.

I had two different rooms, I moved to a smoking room - what bliss for those of us who appreciate this option, both faced south with views over Bogd Khan mountain. The electric sockets, which accept all types of plug, above the work surface are fitted too low down but with a European or US adapter even a UK style plug can be fitted in upside down. The free Wifi was quick and reliable.

Breakfast is copious with a huge range of options. Although it is nominally self-service, the staff happily bring fresh coffee or whatever to one's table. I only ate in the Edge Bar as the city is well-provided with a wide range of restaurants, the food and service there were both fine. Checkout was easy and very efficient when I left.

It was unseasonably cold during my stay, down to -35C overnight, but the hotel was always adequately warm throughout.

Overall, I had a really comfortable and most enjoyable stay; I look forward to returning.

  • Stayed: November 2015, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Patrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qing Y, Guest Relations Manager at Ramada Ulaanbaatar Citycenter, responded to this reviewResponded 7 December 2015

Dear Patrick H,

Thank you very much for posting such a positive feedback on TripAdvisor. We appreciate your great review mentioned almost all aspects of Ramada Ulaanbaatar City Center. All of our staffs are truly glad to read that our hotel have left you with impressive memories during your stay with us.

Thank you again for your kindly support and we are looking forward to the opportunity of welcoming you back through Ulaanbaatar in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 November 2015 via mobile

The restaurants in this Hotel is terrible.
Specially the Jot, I wonder why the chefs can't even cook simple Mongolian dish...
I complained to the general manager and they kindly listen to me but they won't take care of the problem...
So if you decide to try out the restaurant please stay away from the Jot.

Stayed: November 2015, traveled with family
Thank Bella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qing Y, Guest Relations Manager at Ramada Ulaanbaatar Citycenter, responded to this reviewResponded 1 December 2015

Dear Bella C,

Thank you for taking your valuable time to provide us with constructive comments about our Cafe Jot on TripAdvisor regarding your recent visit.

Please take my sincere apology for the disappointing dishes and inconvenience that you had to endure during your meal. Your remark has been carefully noted and we assure you that the necessary steps have been taken to avoid such inconvenience in the future. We sincerely hope this experience does not impair your trust in Ramada. We value your comments in the meantime should your travels bring you back Ramada, please do not hesitate in reaching out to me personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 November 2015

was here on a business trip and have to say that i had a comfortable stay here in Ramada. The staffs are helpful and no problem communicating to them in English. One of the staff, i think his name is Iderbold, was really attentive of my needs (helps with my sudden craving for food and drinks in the middle of the night lol).

  • Stayed: November 2015, traveled on business
    • Value
    • Location
    • Service
1  Thank theinstinctclassic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qing Y, Guest Relations Manager at Ramada Ulaanbaatar Citycenter, responded to this reviewResponded 23 November 2015

Dear theinstinctclassic,

We appreciate the time you taken to share such a positive review with us. It's our honour to hear that our guests enjoy staying with us and spend a comfortable time here. Thanks for your praise to our staff Iderbold, which really cheers him up. It also encourages our team to keep improve our service.

Thank you again for staying with us. Hope we can see you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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