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Reviewed 16 July 2017 via mobile

Wow! Such a welcoming and helpful atmosphere. Very clean, professional. The staff are fantastic... if you have any questions, ask Bilduun. Special thanks also Orgitbalt and Sagwa. A good value, but staff became like family providing help and answering questions: unforgettable tour to Manjushri Monastery and Zaisan hill

Stayed: July 2017, traveled solo
Thank Kris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 July 2017

We arrived at the train station before 7:00 a.m. with the promised taxi there to meet us. We were allowed check-in at 7 a.m. with breakfast included. The reservations manager Munkhbayar Purev offered to change our room when seeing two males checking in however the room had extra living quarters so change was not necessary but the point is that he offered above standard service on his own accord. The air-conditioning unit was not working when we checked in but without needing our prompting the bell boy changed the unit immediately. The room was huge with a king sized bed and extra living quarters. The reception and restaurant ladies were excellent. I know not everyone will get the same staff but the receptionist, Bilguum, was an absolute jewel. Her English is very good and she was able to offer help, advice, exchange money, call taxis and provide recommendations for various activities in Ulan Bator. Khandaa and Saruu were perfect waitresses, thank you ladies for the great service. The room was clean and the breakfasts were ample. They also have a very good restaurant on the premises. Depending on the time of day it is a 10-20 minute taxi ride to the main town square, Sükhbaatar Square formerly (Chingghis Khan Square) and a 3 -10 minute drive to the train station. When checking out early 4 days later we received a bagged breakfast for the road. Considering value for money and the service minded management and staff I fully recommend this hotel for travellers looking for a comfortable stay without entertainment amenities. Thank you Mr. Purev for providing a well run hotel which made our stay most pleasant

Room Tip: Our room faced Peace Avenue but noise was not a factor
  • Stayed: June 2017, traveled with friends
    • Value
    • Location
    • Service
1  Thank Mel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 November 2016

Hotel staff was helpful, good english and prompt room service.
Rooms are available to get iron and iron board, it was very helpful and charily for travelers. Breakfast and other foods are delicious, restaurant is feeling soft and warm.

Room Tip: Rooms on the south side are more quieter, the north side is also good, window view is looking city main road view, it is also good!
  • Stayed: October 2016, traveled solo
    • Value
    • Location
    • Service
Thank ashley361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2016

+ Room was spacious
+ English speaking staff
+ Bed was comfortable

- We had a room with a separate living area so it should have included air-conditioning but there wasn't any. Then I noticed from my booking.com reservation that there should've been at least a fan in the room, but surprise surprise... there wasn't any so I went to the reception to get one and they grabbed the one from the reception and problem "was solved"...
- Someone wrote a review that "a take-away breakfast" is offered if you have to check-out early, but that didn't happen to us, so I guess we weren't that lucky...
- Dead bugs in the bathroom
- Poor lightning in the hallway

  • Stayed: August 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Marzasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2016

The New West Hotel was a good experience for the price and location. It is about a 5 min taxi ride or 45 min walk from the center of the city (Chingghis Khan Square) along a street that has an active nightlife, friendly bars, and local restaurants. It is also about 15-20 minutes walking to/from the Ulaanbaatar Railway Station. There is a nice walking path in front of the hotel that many people seem to use to walk to work that will take you into the city and it's a nice opportunity to get to see the city.

Very helpful staff who would call us taxis. Breakfast is free in the adjoining restaurant (eggs, toast, hot dog, fruit, coffee). It's good, but slower service. If you step outside the hotel and directly to your right is the Soccer Bakery - an alternative breakfast option that serves good coffee and pastries.

Wifi is free and very fast!

Room Tip: Street facing rooms could get loud at night. For a guaranteed quiet night, get a room facing away from the main street.
  • Stayed: July 2016, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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