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All reviews opera house business hotel khan shatyr business trip nice hotel nice bathroom front office recommend this hotel free wifi shopping mall rooms are spacious the hotel staff reception desk comfortable stay city english brand
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Reviewed 10 December 2018

Very good value for money with nice rooms and facilities. Buffet breakfast was good. Free wifi available and worked well. The option of buying various snacks and mini-bar items from reception works very well and is relatively cheap and very convenient. The staff were very helpful and friendly and the complimentary platter of nuts, sweets and dried fruits accompanied with a handwritten welcome note was a very nice touch.Only minor issue was that the rooms were generally too hot and had to be reset every time you returned to 25 deg C as they seemed to go up to 29 deg C automatically.Front desk service was very good and I had absolutely no complaints.

Date of stay: December 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Sightsee02490985994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana, responded to this reviewResponded 18 December 2018

Dear Sightsee02490985994,

Let me thank you for such detailed and positive comments about your experience at our hotel. Such guest experiences as yours are proved to be very helpful for other tourists and business clients and reflect genuine attitude of our staff to the job we do. This is our brighthearted hospitality!
We sincerely regret that you suffered the inconvenience with the heating system. The heating in rooms is supplied by Fan Coil Units which can be used for both cooling and heating and by radiators set in rooms. Both these sytems usually function simultaneously, however, if it is too hot we can turn either radiators or FCUs off. The floor heating in bathrooms is also adjustable. Therefore, we will be very happy to welcome you again in the future to do whatever we can to do to make your stay as comfortable as possible. Once again, thank you for staying with us! Wish you best of luck in all your endevours!

Best regards,
Serpil Guney,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 December 2018

For me that I travel everyday as an business jet Pilot, I found that the rooms were decent, the hotel clean and the personnel tried their best. For the meat at restaurant don’t even try. The breakfast was proper.

Date of stay: November 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank athanasiose2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana, responded to this reviewResponded 6 December 2018

Dear athanasiose2015,

Thank you very much for taking the time to share with us your experience at Hilton Garden Inn Astana!

It is very pleasing to hear that you found our rooms comfortable and our team helpful enough. This means a lot for us and pushes us to keep moving forward in the right direction! And thank you for mentioning our international breakfast! However, we really regret that meat at the restaurant was not good enough for you. Nevertheless, we hope that next time we will have a chance to pleasantly surprise you with delicious meat of better quality on the menu. Therefore, we are looking forward to meeting you in the near future and promise to do whatever we can do to provide the best experience possible.

Regards,

Serpil Guney

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 November 2018

My impression of this hotel was that it is much more like a "real" Hilton than a typical Hilton Garden Inn. Nice big lobby, new and big rooms, and they upgraded me as a Diamond member. Good location, walking distance to restaurants like ShoreDitch and to Asia Park Mall or even to other tourist sites a bit further away like Baiterek Tower. There's evena McDonald's across the street.

You can use Yandex taxi to go further away, there are plenty of them.

Date of stay: November 2018
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank STLvagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana, responded to this reviewResponded 23 November 2018

Dear STLvagabond,

Thank you very much for sharing with us your remarkable experience at our hotel! Here in Hilton Garden Inn Astana we strive to exceed all expectations of our guests. Therefore, we really appreciate such heartwarming comments on our hotel and service we provide as it means that we realy hit the mark and this is a true reward for our management personnel and team!
Cosy, well equiped rooms and lobby, the perfect location make the hotel very popular among tourists. Moreover, as you noted above, we are always happy to offer to Hilton Honors members their best benefits. So, it would be our greatest pleasure to welcome you at Hilton Garden Inn Astana again! Thank you for your loyalty and for staying with us!

Best regards,
Serpil Guney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2018 via mobile

I have been there almost a week but only two times my room has been cleaned. During weekend, hotel is almost dead. It's not possible to find a manager type person or duty manager. Staff don't speak in English. Otherwise location and rates are okay.

Date of stay: August 2018
Trip type: Traveled on business
Thank arnoldstellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana, responded to this reviewResponded 18 October 2018

Dear Mr arnoldstellar,

We sincerely regret to hear that you weren't fully satisfied with your stay at Hilton Garden Inn Astana! However, if there is anything that bothers our guests or makes them feel uncomfortable, the reception desk is glad to assist 24/7. Moreover, there is always a duty manager even on weekends who is ready to resolve any guest problem or request. All you need is to let us know and you can count on us! Nevertheles, neither a front office supervisor nor a duty manager hasn't got any request over a period of time which we couldn't handle. Thus, this make us suggest that a subject of your review might be another hotel. It should also be noted that when recruiting our staff we pay great attention to the language proficiency. Therefore, all our employees with the exception of housekeeping department employees speak the language at upper intermediate and advanced levels. In case there is a special request, once again, the reception desk is always at your service.
Thank you for taking the time to share your experiance with us! We truly appreciate any opinion as it makes us to work harder in order to make stays of our guests as pleasant and comfortable as possible. We are looking forward to welcoming you again in the near future and promise to do everything we can do to ensure the most pleasant stay!

Best regards,
Serpil Guney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 September 2018 via mobile

I found this hotel to be very comfortable. Friendly staff at reception. The rooms were quite spacious and beds comfortable. The breakfast was plentiful and the restaurant for dinner was quite good

Excellent location to explore the main sites of Astana. The Bayterek Tower, the Presidential Palave and Khan Shatyr are all about a 10-15 minute walk away.
Will definitely stay here again next time

Date of stay: August 2018
Trip type: Traveled with friends
Thank MauriArlegui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana, responded to this reviewResponded 26 September 2018

Dear Murray A,

Thank you very much for taking the time to share your experience with us! We are pleased to hear that you found your stay comfortable. Spacious rooms, good cooking, helpful staff and perfect location are what makes our guests come back again and again. Once again, thank you for your positive feedback and for your loyalty! We will be glad to welcome you back at Hilton Garden Inn Astana in the near future!

Kind regards,

Serpil Guney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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