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Reviewed 1 June 2018

Spacious room and bathroom. Clean. Every day complimentary water. Just two elevators. About 5-10 minutes' drive from the city center. The hotel has a sushi restaurant and many more eateries are nearby. Buffet breakfast (extra) is varied and good. No choice of juices, just one enigmatic juice available.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Талгат Х, Менеджер по связям с общественностью at G Empire Hotel, responded to this reviewResponded 4 June 2018

Good day!
Thank you for your detailed review and praised the hotel! The mysterious juice - this compote)!
We are waiting for you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2018 via mobile

Very poor service. After enter in the room we discover sanitary weren't clean at all. There was poop from somebody else in the wc and some other stuff open and very dirty floor. Restaurant Personnel doesn't speak english at all, they don't even have an english menu and they treated us very bad,we ordered sushi and we wait for one hour and an half and we were the only guests there plusafter that, if we wanted to call them we had to go out and search for them cuz,nobody were in the room. Receptionist guy is very rude, useless and impolite. When we were asking him information or helping with translation he was just looking at us, laughing with colleagues and speaking with other guests and leaving us apart.

Date of stay: May 2018
Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Талгат Х, Менеджер по связям с общественностью at G Empire Hotel, responded to this reviewResponded 4 June 2018

Good day!
We apologize for the inconvenience! Menu in English in development.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2018

I had a good stay at this hotel until the last two days when the hot water disappeared. Called the reception, they said sorry, the city are doing some repairs, the hot water might come back tomorrow night. The breakfast buffet is good, english is spoken by the staff at the reception, got upgraded to a double room with a balcony on the 8th floor without any extra cost when I checked in, thank you! Nice local indoor food market nearby and supermarkets and restaurants, it is possible to walk to the city center or use the local buses that run frequently.

Room tip: 8th floor with balcony
Date of stay: April 2018
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Талгат Х, Менеджер по связям с общественностью at G Empire Hotel, responded to this reviewResponded 27 April 2018

Good day! Thank you for feedback! We apologize for the temporary inconvenience! This happened due to circumstances not depending on us. Now the problem is solved. We are waiting for you again!

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Reviewed 23 April 2018

The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room.

The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed.

The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts).

Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.

Date of stay: April 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Талгат Х, Менеджер по связям с общественностью at G Empire Hotel, responded to this reviewResponded 25 April 2018

Good day! Thank you for feedback!

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Reviewed 22 February 2018

I stayed at this hotel for four different times latest being in 2017 april.rooms are of various sizes.rooms interiors were good and staff were also polite.but they speak very less or little english.it has sushi restaurant and I always love eating sushi there.breakfast spread is ok.overall a good experience for an international traveller like me.good for business stay.shopping mall is nearby with couple of restuarant as well.

Date of stay: April 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Талгат Х, Менеджер по связям с общественностью at G Empire Hotel, responded to this reviewResponded 13 April 2018

Good day! Thank you for feedback! We are waiting for you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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