Two visits, two very different experiences. Had we been just the first time, I would have been praising the generous portions, good prices and delicious, freshly-cooked food, each dish different from the others. All of which was true.
However, on our second visit, the food simply didn't appear. Other tables, who had arrived later than us, were served. None of the waiters noticed that we had no food. None of them noticed that they were delivering to the other tables in our area, but not us. Nobody came to ask if we needed anything. Our initial drinks had long since been finished. We asked one waiter where our food was, and he just grunted and disappeared. After a full 45 minutes from first ordering, we managed to get another waiter to see what had happened. 10 minutes later he came back and confessed that they had lost the order, and would we please reorder.
We did and, to be fair, the food then arrived within the 5 minutes promised, but that was an hour after we had first ordered.
The first visit would have scored 5 and the second 1, so it has to be a 3. What a shame.
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