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₱2,721
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All reviews rooftop pool viet anh extremely helpful and kind ordering taxis close to the city center top floor check in was smooth hotel rooms are nice hotel bed was comfortable a wonderful stay checking out deluxe room halong bay stayed for nights toilet tours
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Reviewed November 28, 2017

Service: Staff will help you with your bags, send you off, receive you and even call the lift for you.

Amenities: I requested and got a power socket with international compatibility. The hotel should be able to help.

View: From the roof restaurant, the view of the lights of the city is not bad (for the location and height). Don't expect much from the view of the room if you are on the lower floors.

Location: about 2 km away from the Old Quarter. This gives you quiet, but it also increases your travel time to locations within the centre of the Old Quarter.

Date of stay: November 2017
  • Trip type: Traveled solo
    • Value
    • Cleanliness
Thank pisoyahe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaCasaHanoi, General Manager at La Casa Hanoi Hotel, responded to this reviewResponded December 13, 2017

Dear Mr. Pioyahe,
It is great to hear that you had a memorable stay with us and thank you for praising our service.
We are so glad you found our hotel a good place to stay, and that you enjoy our service, amenities and location. Our hotel aims to provide guest a memorable experience, and we are thrilled that we were able to exceed your expectations.
We are looking forward to welcoming you back to our hotel in the future.
Kind regards,

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Reviewed November 14, 2017 via mobile

My third stay at this hotel and totally satisfied once again. The hotel was in excellent condition with nothing out of place. I was welcomed back warmly with a person welcome from the general manager left in my room. Most of the same staff for last three years all happy in their jobs at this family owned hotel. Staff are all happy to help and interact with you most with good English, some have other languages as well with most being able to great in a few languages, very well trained and efficient. Front office manager Quynh doing her best to make me welcome and feel at home. P floor staff are very friendly and welcoming. Anh, my, nu, Dung, viet anh, trang, trainee Anh and the very professional Ha, a waiter Barman trained 5 star, the others watch him closely to learn and affectionately call him Mr Serious, although he is so friendly and helpful.
You are guaranteed a comfortable stay at this hotel with prices very low for a four star, I reckon it is more like four and a half star. A nice pool and deck on the roof, bar and restaurant with panoramic views of the city.
Breakfast was great as usual with many choices, savoury and sweet, fresh fruits, pastries. Cereal and a variety of cooked foods changing daily, chef Thụy will cook you a delicious breakfast to order. Great coffee served by the smiling and lovely Dung. Supervisor houng making sure it runs like clockwork, one morning they had 150 for breakfast and handled it with ease, the managers making sure there was extra staff and food.
A relaxing drink at the pool bar in the evening with Anh is a must she has a lot of knowledge about Ha noi, speaks good English and is only too willing to help.
I will definitely be staying at my Ha noi “home” again
Close to the city but in a quiet street, a taxi in minutes or walk to many places. Popular hotel improving every year.

Date of stay: October 2017
Trip type: Traveled solo
Thank nwg1953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaCasaHanoi, General Manager at La Casa Hanoi Hotel, responded to this reviewResponded December 8, 2017

Dear Mr. Neil,
Firstly, I do appologize for this late reply due to technical errors occur undesirable.
It's great to hear your share after you've been here. Our hotel family is very lucky to have a “big daddy” like you.
All of our staffs (restaurant servers, bartender, receptionists, bellman, room attendant,…) have been named with their lovely features.
What a delicate and humorous guest!
We cannot express how touching the feelings of a special guest like you are. You inspire all of us to continue working to serve our customers.
We are looking forward to welcome you back to your second home in Vietnam.
Wish you all the health and happiness.
Best regards,

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Reviewed October 31, 2017

The room was small but offers all the amenities.We had a wonderful stay.Our safe in the room wasn't working the maintenance man fixed it straight away.The roof top bar was very nice we enjoyed the peacefulness with out tour group.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
Thank fionacarmody
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaCasaHanoi, Manager at La Casa Hanoi Hotel, responded to this reviewResponded November 4, 2017

Dear Fionacarmody,
Greetings from Lacasa and thank you on your encouraging and supportive review! I am very happy when received to your compliments on our room amenities, roof top Bar and friendly staff. I am glad to hear that our hotel and our staff were instrumental to bring you wonderful stay.
We hope we will have the pleasure of welcome you again at Lacasa Hotel.
Yours sincerely,

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Reviewed October 30, 2017 via mobile

Hanoi is a sprawling expanse with a vast mix of seeming poverty and underdevelopment alongside new and developed properties. Within all of that, this well presented and pleasant hotel is well situated for accessing everything.

The rooms are reasonable in size, have good aircon (well ours did anyway!) and are clean and comfortable.

Staff are friendly and helpful as they seem to be everywhere in Vietnam.

There is a rooftop pool for a dip (small as reported and not for a swimmer!) with a bar and seating.

Breakfast was a massive and very varied buffet with eggs cooked to order and a mix of asian, european and american foods. I stuffed myself silly on it every day of the three.

There was a bit of a query and fuss about a cracked glass in our room (we hadnt even used the glasses) and that must be a much bigger deal in Vietnam than Europe but it was resolved without too much fuss by our group guide.

Would I go there again - without hesitation.

Date of stay: October 2017
Trip type: Traveled as a couple
Thank jrapeter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaCasaHanoi, Manager at La Casa Hanoi Hotel, responded to this reviewResponded November 4, 2017

Dear Jrapeter,
Thank you for taking the time to write reviews of our hotel. It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success.
The good feeling you get at our hotel from the room, breakfast, staff and roof top bar are the things we want to bring to every customer. It makes all our hard work and effort worthwhile and sincere thank you on your kind words.
We are delighted to have the opportunity to welcome you back our hotel and bring you another enjoyable stay.
Yours sincerely,

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Reviewed October 28, 2017

The people who work there are extremely helpful and kind. It is well situated and the rooms are great. The roof is lovely open and has a pool. You can smoke on the roof and they have a bar up there and you can look at the view.

Room tip: Higher floors are best.
Date of stay: October 2017
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Lucile F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaCasaHanoi, Manager at La Casa Hanoi Hotel, responded to this reviewResponded November 4, 2017

Dear Lucile,
Thank you for your staying with us and your great review on Tripadvisor. The staff at the hotel is very proud of your recognition for their dedication.
We are also happy to know that you have a good experience at Le Jardin Rooftop Bar and enjoy a picture of the city.
We are honored to welcome you back our hotel in near future.
Yours sincerely,

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