My third stay at this hotel and totally satisfied once again. The hotel was in excellent condition with nothing out of place. I was welcomed back warmly with a person welcome from the general manager left in my room. Most of the same staff for last three years all happy in their jobs at this family owned hotel. Staff are all happy to help and interact with you most with good English, some have other languages as well with most being able to great in a few languages, very well trained and efficient. Front office manager Quynh doing her best to make me welcome and feel at home. P floor staff are very friendly and welcoming. Anh, my, nu, Dung, viet anh, trang, trainee Anh and the very professional Ha, a waiter Barman trained 5 star, the others watch him closely to learn and affectionately call him Mr Serious, although he is so friendly and helpful.
You are guaranteed a comfortable stay at this hotel with prices very low for a four star, I reckon it is more like four and a half star. A nice pool and deck on the roof, bar and restaurant with panoramic views of the city.
Breakfast was great as usual with many choices, savoury and sweet, fresh fruits, pastries. Cereal and a variety of cooked foods changing daily, chef Thụy will cook you a delicious breakfast to order. Great coffee served by the smiling...My third stay at this hotel and totally satisfied once again. The hotel was in excellent condition with nothing out of place. I was welcomed back warmly with a person welcome from the general manager left in my room. Most of the same staff for last three years all happy in their jobs at this family owned hotel. Staff are all happy to help and interact with you most with good English, some have other languages as well with most being able to great in a few languages, very well trained and efficient. Front office manager Quynh doing her best to make me welcome and feel at home. P floor staff are very friendly and welcoming. Anh, my, nu, Dung, viet anh, trang, trainee Anh and the very professional Ha, a waiter Barman trained 5 star, the others watch him closely to learn and affectionately call him Mr Serious, although he is so friendly and helpful.
You are guaranteed a comfortable stay at this hotel with prices very low for a four star, I reckon it is more like four and a half star. A nice pool and deck on the roof, bar and restaurant with panoramic views of the city.
Breakfast was great as usual with many choices, savoury and sweet, fresh fruits, pastries. Cereal and a variety of cooked foods changing daily, chef Thụy will cook you a delicious breakfast to order. Great coffee served by the smiling and lovely Dung. Supervisor houng making sure it runs like clockwork, one morning they had 150 for breakfast and handled it with ease, the managers making sure there was extra staff and food.
A relaxing drink at the pool bar in the evening with Anh is a must she has a lot of knowledge about Ha noi, speaks good English and is only too willing to help.
I will definitely be staying at my Ha noi “home” again
Close to the city but in a quiet street, a taxi in minutes or walk to many places. Popular hotel improving every year.
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