We made an appointment for two Thai massages. We were told by the front desk to come at 9:20 pm. We arrived on time and the woman at the front desk told us to wait in the lobby. Thirty minutes later, the woman re-approached us and said they were too busy to accommodate us. We were walked to their sister hotel to get a massage instead. Overall, frustrating that they made us wait around for half an hour before letting us know they couldn’t take us. It was not very professional. The massages at the sister hotel were decent and they gave us 10% off, but I was surprised at the poor management given the high reviews. There are so many spas around the corner with equally high reviews, which I would recommend to visit instead to avoid this type of situation.