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Reviews (2,622)
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Reviewed 31 March 2018 via mobile

Stayed at Hilton for two nights this time and is my second visit to Hilton Pattaya. Rooms are preassigned as shown in my Hilton honours app. It is really great that Hilton Pattaya offered me a connecting room as requested and even on 28/F which I think is a high floor room. Front desk Patrick is responsible for my check in and he and Top from front desk are both nice and polite. The room is with great sea view and with modern design. Me and my family love it really much.
Hilton Pattaya I believe is the most convenient hotel in the area with great facilities and welcoming staff. I will definitely stay there again in the near future.

Stayed: February 2018, traveled with family
1  Thank keith1994624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf T, General Manager at Hilton Pattaya, responded to this reviewResponded 12 April 2018

Dear keith1994624,

We truly appreciate the time you took to write a review about your last stay in our hotel.

We are so happy to read how much you enjoyed the hotel in overall, especially the service provided by Patrick and please, rest assure we have already passed your comments to him, and recognized him as he deserves. It is such a pleasure to receive such positive feedback.

We do hope to see you return soon as we look forward to welcome you back to the Hilton Pattaya.

With kind regards,

Rudolf Troestler
General Manager, Hilton Pattaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018 via mobile

After being regulars to this place for many years we feel the place went down hill but since Rubin the manager of the horizon rooftop bar had took over he has changed the place to an amazing friendly atmosphere. His staff such as takkisan, Nam and Amy are Amazing and the most pleasant staff you could ever meet.
We are again regulars and love every minute we are here enjoying our fabulous cocktails in the fantastic atmosphere created.
Keep up the great work !!

Stayed: March 2018, traveled as a couple
3  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf T, General Manager at Hilton Pattaya, responded to this reviewResponded 12 April 2018

Dear David B,

We truly appreciate the time you took to write a review about your last visit in our hotel.

We are so happy to read how much you enjoyed the Horizon restaurant & bar, especially the service provided by Ruslan (Restaurant Manager), Takkisan, Nam and Amy, and please, rest assure we have already passed your comments to them, and recognized them as they deserve. It is such a pleasure to receive such positive feedback.

We do hope to see you return soon as we look forward to welcome you back to the Hilton Pattaya.

With kind regards,

Rudolf Troestler
General Manager, Hilton Pattaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

i had arranged for a group of 32 persons to stay at the Hilton in Patayya .

we were treated like VIPs all through our 4 nite stay .
the staff were great and the facilities were super .
the property has all that you would want for a great hoiliday .
it is conveniently located to the best parts of Patayya and loads of eating and drinking places around the hotel .
the beach is literally across the road and the huge shopping centre under the hotel area is magnificent .

our rooms were all sea facing with breath taking views .
the rooms are luxurious with all amenities in them .
will definitely return to this hotel and recommend it to fellow travellers .
the infinity pool is a definite photo moment .

Room Tip: rooms facing walking street direction
  • Stayed: March 2018, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank mohamed v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf T, General Manager at Hilton Pattaya, responded to this reviewResponded 12 April 2018

Dear mohamed v,

Thank you for sharing your comments on Tripadvisor regarding to your recent stay with us.

We are delighted to know that you fully enjoyed the experience, and we do hope to be welcoming you back very soon!

With kind regards,

Rudolf Troestler
General Manager, Hilton Pattaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

Stayed for 2 nights and while room was nice as was hotel overall, it is surrounded by a lot of bars who seem to play music VERY LOUD until 2am or later.

We were on the 23rd floor, and could hear this and it resulted in disturbed sleep.

While I appreciate this is not the fault of the hotel, and it is outside of their control, I do want to make others aware that if you are looking for a quiet peaceful location then look elsewhere or like us, you will pay £150 a night and get very little sleep.

We are exhausted after 2 nights of disturbed sleep :(

  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Raj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf T, General Manager at Hilton Pattaya, responded to this reviewResponded 12 April 2018

Dear Raj K,

Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Tripadvisor regarding your recent stay here.

We are really sorry to learn that we failed to meet your expectations, and we truly apologize for the poor experience you had. We do take note of your comment with regards to the noise disturb from outside during your stay, and please, rest assure, we are taking your feedback in the most professional way to provide the best service to our guests.

We appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.

With this in mind we once again thank you for your feedback and we most certainly do look forward to welcome you back if you decide to give us another chance to change the poor impression you are now under.

With kind regards,

Rudolf Troestler
General Manager, Hilton Pattaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

I may not sure that why they served me with room have problem in bathroom but for overall it great for us and my kid because it stay on same building Central Festival Pattaya that easy to walk down to the beach also. With Breakfast, they serve alot of type of food (international buffet).

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Isaree R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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