I have been to this hotel 3 years in a row. Very nice facilities in the room and also the swimming pool area comfortable. Rooftop bar with great view. Unfortunately the friendliness of the staff has gone downhill there.
But the biggest problem is the payment with credit cards. Every year the sfatt at the reception has managed to mess up my room deposit payment or room payment. This time the trainee at the front desk charged the deposit payment from both Debit and Credit side of my card. This is bloody unbelievable! Never has anyone in any hotel in the world managed to do this. This kind of mess is totally unacceptable for a 5 star hotel. I suggest the hotel management to seriously discuss and train their staff and if the problem is with the bank - then change the bank.
Next time, if I ever stay in this hotel, I will only pay my deposit with cash!More
- Free Wifi