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Carla E

Clean and quiet place to stay in Bangkok

4.0 of 5 bubblesReviewed Aug 13, 2019
Clean, quiet and 5 mins near a BTS station. The hotel amenities were under renovation when we stayed over but they upgraded our room for free to compensate. We did not encounter problems in our stay. It was very pleasant.
Date of stay: August 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this review
Responded Aug 25, 2019
Dear Ms. Carla,

Thank you very much for stay with us . We would like to apologize for all of the renovation.
We hope you will see the improvement and enjoy your time with us in your next visit.Thank you for your patience and understanding.

Yours Sincerely,

Ms. Jinnanat Benjawan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 30, 2019 via mobile

Renovation was going on downstairs so you could hear works being carried out in the morning, toilet flush was faulty, toilet was not clean, wifi was weak, lift does not require key card access, main door handle was almost falling off, staff were not friendly. Stay elsewhere.

Date of stay: July 2019
Trip type: Traveled solo
1  Thank landseairmud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this reviewResponded August 7, 2019

Dear Value Partner,

First of all we are sincerely apologize for inconvenience, regarding our hotel start to renovation restaurant, sauna, fitness and swimming pool . We try to repair everything new and we hope you will understand our situation for next year our facilities and the room will be change . We also hope that you will receive an apology. Anyways Thank you for stay with us again.

Best Regards,

Ms. Jinnanat

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 29, 2019

My name is Geoff, Senior Citizen, Age 74. I booked a suite for 14 nights thinking it would be nice to have a quiet peaceful room that is why I booked a suite. How wrong could I be. I stayed eight nights, 7 nights in suite 601 and 1 night in suite 807 (the room from hell). The noise from the A/C units (both suites) was so loud that it was not possible for me to get a decent nights sleep. I used to go for walks up and down Sukhumvit Road in the early hours of the morning just to try and relax so I could at least get a few hours sleep but to no avail. The hotel management are aware of the problem, I did let them know about the noise, but it just fell on deaf ears.
Night 7 I moved to suite 807 thinking it would be quieter, WRONG, it was worse still and that is when I decided to move and go to another hotel. The noise in the bedroom was so loud from the next room A/C that I made up a bed on the floor in the sitting area from the sofa cushions. Photos attached.
It cost me £303 for the 8 nights I stayed at the hotel, what a waste of money, I might just as well burnt the money and slept in a bus shelter.
I have stayed in many places over the years from cheap motels to 5* hotels and this is the 3rd time I have cut my stay short and checked out early. It is sad really when at the start of a holiday I have had this experience especially in a 3 to 4 star hotel.
Final thought: At Mind Hotel has got the money so why should they care

Date of stay: July 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Geoffrey A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this reviewResponded August 6, 2019

Dear Mr. Geoff,

First of all we are sincerely apologize for inconvenience and we try our best and charged the room for you but we through our air- condition not working properly so we accept any comment form you . Anyways we are very sorry for the happening again.

Best Regards,

Ms. Jinnanat

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 22, 2019 via mobile

Room is good and also at a good location, but they have no idea of customer service at all. Definitely not recommended for tourists. May be ok for perons on business work. The restaurant was good both for breakfast and dinner. Had to rate one star because of rude behaviour of front office staff on my first day. felt as if we are staying free of cost at their hotel

Date of stay: July 2019
Trip type: Traveled with family
2  Thank Vasudevan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this reviewResponded July 23, 2019

Dear Value Partner,

Thank you very much for your feedback and we will bring your comment to our management team to improved our service .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 18, 2019 via mobile

I booked this room because it's close to On Nut BTS station and I needed to catch a late flight. Terrible decision. Before booking I contacted the hotel 3 times about the possibility of late check-out free of charge but they doged the question every time. At check-in the clerck said it was okay to check out at 6 pm free of charge but at the actual check out they charged me almost the same amount as a night's stay. When confronted with what we agreed upon, the clercks and manager denied everything, became hostile and laughed at me. In the end they threatened me and forced me to pay up. The room and pricing are standard for this part of Bangkok, certainly not worth the hassle.

Horrible hotel experience, stay away!!!

Date of stay: July 2019
Trip type: Traveled solo
Thank Lorand P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this reviewResponded July 23, 2019

Dear Mr. Lorand,

First of all we are apologize for inconvenience and we already investigate with our staff at front desk. Since began the check in the staff inform you for late check out half day charge and we have the information at the counter for late check out at cost THB. 600 net and they're upgrade you to the suite room the original booking in superior room we try our best to all information already completed . Basically late check out will be charge and we discount for you for late check out only THB.500 net we already try our best . Thank you for stay with us.

Best Regards,

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Reviewed July 3, 2019 via mobile

I always stay this residence when I visit bangkok for meeting. It has been over 15 times staying with At Mind Suites. I received Elite card from them recently which is advantage. What I really about this membership is room upgrade. I’m always get room upgrade from nice front staff. Moreover, the reason why I always choose this hotel is location and price. Room is spacious and closed to BTS within walking distance. I’d recommend for one who is looking for budget and nice hotel to stay with At mind.

Date of stay: June 2019
Trip type: Traveled on business
2  Thank phongsakp2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atmindgroup, Operations Manager at Hotel Amber Sukhumvit 85, responded to this reviewResponded July 7, 2019

Dear Khun Pongsak,

First of all , Thank you very much for your feedback and we're very excited as your stay with us more than 15 times.

Anyways we would like to inform you our hotel will be renovation the rooms and facilities, and promised with you the

guest room more comfortable and everything new before songkran festival 2020 .

We hope our hotel will be 1st priority in your mind and we look forward to welcome back to stay in our hotel.

Best Regards,

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