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“Upset but overcomed”

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Imperial Hotel Taipei
Ranked #72 of 586 Hotels in Taipei
Certificate of Excellence
Reviewed August 11, 2017

We were first told that we could only check in at 11 pm when we arrived at 8.30 pm due to the special discounted rate that was offered by Expedia. The floor manager, Chanel explained to me about the term and condition for the spacial rate. She then resolved the issue and let us check in at 9.30 pm. We appreciated her effort and applauded her timely manner. the hidden term and condition are sometimes overlooked and who will check in only at 11.00 pm?

Stayed: August 2017, traveled as a couple
Review collected in partnership with this hotel
Thank LahBoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelTPE, 經理 at Imperial Hotel Taipei, responded to this reviewResponded August 14, 2017

Dear valued guest:

Thank you for taking the time to provide us with your precious feedback!

We have taken your criticism to heart and will use this instance as a case study to
improve our employee training and service quality.

We apologize for any unpleasantness experienced during your stay, and sincerely
hope this will not dissuade you from staying with us again in the future.

Warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18 - 22 of 816 reviews

Reviewed August 2, 2017

It is my first time to stay in this hotel. The staff is very friendly. I thought I lost my passport and the staff immediately picked up the phone to call the MTR (I thought I dropped there). At the same time, I found it in my bag, but I got the warm experience. I left in the early morning and the staff help me to decide take a taxi or MTR. I chose taxi as MTR will not open until 6am

Stayed: July 2017, traveled on business
Review collected in partnership with this hotel
Thank 9,694,321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelTPE, 經理 at Imperial Hotel Taipei, responded to this reviewResponded August 3, 2017

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

It brings us great pleasure to know that you enjoyed your stay and our services.
We are looking forward to welcoming you back in Taipei.

Warm regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2017

This hotel is recommended for tourists visiting Taipei for the first time. The employee level is high, and the room is beautiful. I think breakfast is especially good. I think the cost performance of accommodation costs is good.

Stayed: July 2017, traveled with friends
Review collected in partnership with this hotel
Thank masatoy946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelTPE, 經理 at Imperial Hotel Taipei, responded to this reviewResponded August 3, 2017

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

It brings us great pleasure to know that you enjoyed your stay and our services.
We are looking forward to welcoming you back in Taipei.

Warm regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2017

Well balanced hotel for the cost performance and quality. I like the location too for my walking late night and early morning safe for my exercise and sightseeing after and before business. Many local food restaurants around the hotel are also convenient.

Stayed: July 2017, traveled on business
Review collected in partnership with this hotel
Thank akinori_ose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelTPE, Front Office Manager at Imperial Hotel Taipei, responded to this reviewResponded July 19, 2017

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

It brings us great pleasure to know that you enjoyed your stay and our services.
We are looking forward to welcoming you back in Taipei.

Warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2017

Good location of your hotel at Taibei, I feel that it is my home out of my home town, The hamble and passional staff smiling at me whenever we see each other. The professtional way in service make I feel so nice and closer to my heart.

Stayed: July 2017, traveled on business
Review collected in partnership with this hotel
Thank Shuangcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelTPE, Front Office Manager at Imperial Hotel Taipei, responded to this reviewResponded July 16, 2017

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

It brings us great pleasure to know that you enjoyed your stay and our services.
We are looking forward to welcoming you back in Taipei.

Warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Taipei

Address: No.600 Linshen North Road, Zhongshan District, Taipei 104, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Business Hotel in Taipei
#34 Luxury Hotel in Taipei
#42 Family Hotel in Taipei
Price Range: ₱3,544 - ₱9,267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Hotel Taipei 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Taipei Imperial Hotel

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