I recently stayed in Sheraton Grand for 5 night. Overall, my stay was not bad, however, I believe this hotel can do better. Staffs at concierge and Guest services outside the hotel at the driveway was great. Specially thanks to Mars who was always very helpful and proactive. The only thing I would like to highlight is housekeeping. I stayed for 5 nights and I found that my shower gel, mouth wash, cotton swap and toothpaste was never refilled. I was a bit surprise there's no turn down service in a 5 star hotel. There's a talll kid age male staff who I always see him standing at the lobby and one day, I asked if I can have a comment card, he asked me to queue at the reception instead of giving me one directly. I ended up to collect one at the concierge. There's one Chinese restaurant in B1 which was great and the restaurant on 17th floor was also excellent. I will say there are a lot of hotels in Taipei and Sheraton should improve its service in order to be competitive.
- Official Description (provided by the hotel):
- The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Taipei
- Taipei Sheraton