Didn’t like the hospitality I got when my daughter was cut on her foot due to broken and poor maintenance of the white board/plastic vent by the pool. We had one tower each in our rooms of two occupants. More
- Free Wifi
- Free parking
Didn’t like the hospitality I got when my daughter was cut on her foot due to broken and poor maintenance of the white board/plastic vent by the pool. We had one tower each in our rooms of two occupants. MoreShow less
Thank You For letting us know about your review status and we are sorry we did not handle your situation as expected. We do normally render first-aid but we do not have any accident form for a client to fill and sign when cut. We did tried to render first-aid which was recommended but I guess you said it was okay. We do apologise and we will do better next time. We appreciate and wish you all the best hope to have you back and make it right.
A satisfactory experience though there were some concerns as reported to Management. For instance we did not know that refrigerator in the room was not in working order till the next day when we noticed the odor in the room, got our food out and noticed it has gone bad. Management collected food, replaced the refrigerator with another one that did not work quite well either.I believe we should have been reimbursed for food that went bad. We had to order and pay for food at the hotel.
Thank You for taking time to let us know about your experienced during your stay and we are so sorry about your unsatisfactory moments. We will definitely do our best for better services.
A second to none experience...
The staff are very friendly and caring, personable in every way you can imagine and much more.
From the amazing Kadiatu F. that picked the phone after i just had a long night painful experience at my stay in another hotel. ( I mean broken bed, very bad hygiene and painful service; I was in the hotel for 7 hours #painful)
The moment Kadiatu F, picked up my call, she was warm and very welcoming, she asked me to make my way to Radisson blu hotel immediately, (this was at around 7am, which was early for checking in)
I was taken care of and honestly, its my new home away from home.
Thank you to every member of staff for making this a unique experience and you can feel and tell, leadership and management have made this possible.
One of the best experiences I have had in a hotel. #thankyou and I'll be back.
We are delighted to know that you enjoyed your stay with us. We truly want our hotel to be your home away from home in Freetown.
This review will be transmitted to all colleagues and especially to Kadiatu.
We look forward to hosting you on your next stay.
The whole staff of radisson blu was very kind to me and husband from reception to the catering staff.
I specially thank the reception manager Mr Mohammad for his hospitality.
Thanks all members for the good work
Thank You very Much Stella for your wonderful review and we really appreciate you rating us 5 star. We hope to welcome you back to our property and make you 'Feel The Difference'.
I have stayed here on several work trips over the past few years. It is a very good place to stay in Freetown. The resident manager Janet is particularly helpful. The facilities are good. The gym could do with a bit more equipment and maintenance.
Great to hear from you Dalton, We appreciate your time taking out to review our property and especially our Guest Relations Janet. We hope to have you back when the time is right and make you 'Feel The Difference'.
I was staying for a period for work, I was very well attended mainly by the conserge Jane, the hotel is clean, and the breakfast is wonderful.
The rooms are comfortable and the price attractive , I stayed for 2 weeks and all the staff assisted me in a cheerful and helpful way , in Freetown for sure the best hotel option for a stay , apart from the wonderful security .
Thank You so much Otimo for your wonderful review of our property and staff of the hotel. We will let Janet know how comfortable she made you feel during your stay with us. Hope to see you back and make you have more memorable moments.