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“Gem Trips lived up to their name”
Review of Gem Trips

Gem Trips
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our mission is to provide personalized small group tours and private tours in Guatemala with excellence, customer service, security, responsiveness and competitive prices. We are based near Tikal, we offer in Tikal and the surrounding areas day and multi day private tours and small group tours of max 6 pax. Our name mean G:Guatemala, E: Evelin (Marlon's wife), M: Marlon, the founder.
Useful Information: Stroller parking, Bathroom facilities, Activities for older children, Food available for purchase, Wheelchair access, Activities for young children
Reviewed 4 April 2018

We booked a number of trips with Gem Trips over Semana Santa in 2018. We first arranged to have them pick us up in Belize City and drive us across the border to Guatemala for a tour at Yaxha. Our driver Oscar guided us across the border and through the immigration / customs process seamlessly - he clearly does this a lot and knew many of the border guards / employees. Our guide at Yaxha was Jose Moreno, who has perfect english and a very detailed knowledge of the Mayan sites as well as local flora and fauna. He was great with my 6 year old daughter, and always made sure we are comfortable.

We toured Tikal with Jose two days later - same experience. Always on time, always professional, and always efficient - even calling ahead to the restaurants to be sure our food would be ready shortly after we arrived. Additionally, we booked a trip from Flores to Belize City by car, mainly because of the customer service provided by Marlon, who was always responsive to my emails (generally within hours) and very detailed in every communication - time tables, costs, tour plans, etc. We had planned to take the public bus but figured it was worth a bit more for the personalized service that they provide. It was well worth it in retrospect.

Don't hesitate to use Gem Trips - you won't be disappointed. And ask for Jose!! He's great.

Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (322)
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"his knowledge"
in 25 reviews
"private tour"
in 22 reviews
"flora and fauna"
in 19 reviews
"perfect guide"
in 6 reviews
"mayan history"
in 19 reviews
"great tour"
in 13 reviews
"tikal trip"
in 7 reviews
"belize border"
in 10 reviews
"excellent english"
in 5 reviews
"knowledgeable guide"
in 11 reviews
"nature surrounding"
in 3 reviews
"air conditioned van"
in 3 reviews
"guiding services"
in 3 reviews
"answered all my questions"
in 3 reviews
"his customers"
in 3 reviews
"english skills"
in 3 reviews
"great company"
in 3 reviews

35 - 39 of 322 reviews

Reviewed 4 April 2018 via mobile

Wauw, What a great day at Tikal we had today!
Our guide, Marlon, was amazing!
He knew so much about the ruins, history, culture but also the animals and nature.

He knew exactly where to look for birds like toucans or Parrots, or monkeys or even turkeys !

He made our day totally worry-free, and without Marlon we certainly would never had such a complete and magic Tikal-experience.

Thanks again Marlon !

Thank Mieke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 April 2018

We spent a week with Marlon between Belize and Guatemala. He is very knowledgeable and flexible (which when traveling with a large family is critical). Tikal is like his personal backyard. We felt like we were getting a behind the scenes tour as he navigated history through the white walking paths. Tikal is a MUST see and Marlon is the perfect guide for the journey. Highly recommend!

Thank Txnbybirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 March 2018

Marlon was amazing; so knowledgeable, so kind, and really listened to what we would like to do during our holiday. Having listened he came up with a great itinerary to suit us. Highlights were hearing Guatemalan history firsthand. Can't recommend enough!! Thank you Marlon!!

Thank AGprigo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 20 March 2018

I contacted them via an email. It took a longer time to reply than I had expected and was nearly ready to look for option 2. A few days before arriving in Guatemala, I received a reply along with fees. They were a bit high, but worth it. I was met at the airport by my guide and transported to the Jungle Lodge Tikal. They did not make reservations for me, so I was lucky that they had rooms available. The guide was Excellent and he made sure that the visit went smoothly. The return to the Flores airport included a stop to have lunch in Flores. To enjoy the history of Tikal a guide is essential.

Thank skodemiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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