We booked a number of trips with Gem Trips over Semana Santa in 2018. We first arranged to have them pick us up in Belize City and drive us across the border to Guatemala for a tour at Yaxha. Our driver Oscar guided us across the border and through the immigration / customs process seamlessly - he clearly does this a lot and knew many of the border guards / employees. Our guide at Yaxha was Jose Moreno, who has perfect english and a very detailed knowledge of the Mayan sites as well as local flora and fauna. He was great with my 6 year old daughter, and always made sure we are comfortable.
We toured Tikal with Jose two days later - same experience. Always on time, always professional, and always efficient - even calling ahead to the restaurants to be sure our food would be ready shortly after we arrived. Additionally, we booked a trip from Flores to Belize City by car, mainly because of the customer service provided by Marlon, who was always responsive to my emails (generally within hours) and very detailed in every communication - time tables, costs, tour plans, etc. We had planned to take the public bus but figured it was worth a bit more for the personalized service that they provide. It was well worth it in retrospect.
Don't hesitate to use Gem Trips - you won't be disappointed. And ask for Jose!! He's great.
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