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Derrick N

Not what I expected

1.0 of 5 bubblesReviewed Feb 11, 2020
Beautiful island , not a great place . Staff was unfriendly and rooms are extremely hot , no air conditioning. There are two fans but you will still sweat. The island itself is quite amazing , wish I would’ve booked somewhere else . Stay elsewhere
Date of stay: February 2020
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
besophiesguest, Owner at Sophie's Guest Rooms, responded to this review
Responded Feb 12, 2020
Sorry you are unhappy and most of all unhappy because you showed up a day late for your reservations and refuse to pay for the night you didn't show up. I even emailed to you when u didnt show up on the 10th as u had booked.
Please take not of email sent to you and your booking info.
Hi Derick,
Hoping as is well as we missed you .Please be advised that our staff member waited until 7:30 bze time for your arrival.
Staff member as stated on the booking site will wait until 7pm. Please let us know if for any reason your plans have changed, so we may cancel your booking.
Also please take note that we do have a cancellation policy in full force.
Derrick Nelson
Email
xxxxx
Phone
Nationality
xxxxxx
Booked
30th Dec '19 15:52:32
Source
Hostelworld.com
Arriving
10th Feb '20
Arrival Time
13.00
Persons
2 Males
Room Details
Date Acknowledged Room Type Persons Price
10th Feb '20 3rd Feb '20 Standard 2 beds Private ( Shared Baths) 2 USD 40.00
11th Feb '20 3rd Feb '20 Standard 2 beds Private ( Shared Baths) 2 USD 40.00
12th Feb '20 3rd Feb '20 Standard 2 beds Private ( Shared Baths) 2 USD 40.00
13th Feb '20 3rd Feb '20 Standard 2 beds Private ( Shared Baths) 2 USD 40.00
14th Feb '20 3rd Feb '20 Standard 2 beds Private ( Shared Baths) 2 USD 40.00

Its sad to see how you can such a person because you are angry to tell lies, My staff was very nice to you, and I even tried to talk to you but u refused.There is many hotel in Caye Cauker with AC, you didnt want to pay a rooms with AC so why complain now. You could have stayed someone where else.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 115 reviews
Reviewed February 4, 2020

Stayed for 8 nights, the rooms super clean, washrooms super clean and cleaned regularly throughout the day. Super friendly and accommodating staff. Perfect location. Fans in the room are working fine to keep you cool. Definitely will be back!

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank dominikar943
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 24, 2020 via mobile

Stayed here for 4 nights. The room was very clean and the bathrooms were kept exceptionally clean. The location can’t be beat. No A/C so the windows stay open, which means the surrounding neighborhood can be a bit noisy; bring earplugs just in case.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank littlediddy2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 11, 2019 via mobile

We really enjoyed our stay at Sophie’s Guesthouse. The room and bathrooms were clean. The staff were friendly and helpful. We had a lovely view of the sunset and it was quiet in the evenings. We would definitely stay here again.

Date of stay: December 2019
Trip type: Traveled with friends
Thank K6561STkellys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 26, 2019

Fantastic location, can walk straight into the sea to swim. Situated very close to the spit and lazy lizard, great place to relax, swim and sunbathe. Also located on the side of the island where the sunsets and minimal seaweed! Rooms are cleaned everyday, comfortable beds and good fans. No AC but the fans did the job! Showers and toilets are downstairs and shared but are again cleaned everyday and good hot and cold showers. Very friendly staff, snorkel and flipper available to use, books and even after sun available to borrow! Mita was so friendly and kept the place immaculate during our stay! Would definitely stay here again!

Date of stay: August 2019
Trip type: Traveled as a couple
Thank mollymJ5329YD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 11, 2019 via mobile

Loved our stay so much here, was sad to leave! The staff was amazing, so welcoming and cared a lot about our stay.
The location is the best on the island, very quiet in the mornings, beach all to yourself with free coffee.... Then perfect place to watch the sunset and relax in the hammocks. Seriously couldn't recommend this place enough. Thank you!!!

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank evieneate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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