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Traveler rating
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All reviews ray charles across the street civic center front desk great hotel restaurant staff great stay excellent customer service room was clean business trip in town enjoyed my stay staff was friendly fries statue ga ann
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24 - 29 of 854 reviews
Reviewed 3 weeks ago

Hallways were stiflingly hot. Beds were soft and noisy. WiFi was slow. On the plus side, very friendly staff and made to order breakfast was delicious. Problems are easily fixed, if that occurred, 4 stars all the way across!

Date of stay: August 2021
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank timswift97
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Friendly people food great clean area made sure we were ok and doing great real good quick and hot food served fast and fresh within minutes nice attitude great cook will make sure I come back!

Jasmine Daniel
Ms.Robin

Date of stay: August 2021
Trip type: Traveled as a couple
Thank 244kedab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelly Brown, Guest Services / Front Office at Hilton Garden Inn Albany, responded to this reviewResponded 3 weeks ago

Thank you so much for your wonderful review! It was our pleasure hosting you. We are so pleased to hear you enjoyed your stay and our team will be delighted to know that you complimented their service and friendliness. We truly appreciate your patronage and look forward to welcoming you back for a future stay. Sincerely- Shelly Brown, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I traveled to Albany, GA for business and stayed for roughly 12 days. The first day I arrived the Lobby Desk Management and staff were extremely helpful and very friendly. I was given information about the hotel, the city, and local attractions and eateries. I ordered from the hotel restaurant several times and the food was absolutely delectable. I would like to thank Ms. Cassandra Floyd, Jasmine, Stephen, and Marcus for excellent food, hospitality, and superior customer service. I would also like to commend Ms. Barstow, Ms. Kawajalen, Ms. Wendy, and Ms. Tinicha for all of the wonder customer service they provided consistently and professionally. I would recommend staying at this location when ever you visit Albany, GA or have business in the proximity. Thank you all and I look forward to seeing you all again the next time I have business in Albany, GA.

Room tip: The Ray Charles Plaza is directly across the street. There is a nice area to walk in and plenty of shade trees to lie under.
Date of stay: August 2021
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank 671williem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelly Brown, Guest Services / Front Office at Hilton Garden Inn Albany, responded to this reviewResponded 3 weeks ago

Dear 671williem,

Thank you SO much for your review! Our team works hard to ensure that all of our guests have a unique experience - we are thankful to continue to earn your patronage and we look forward to welcoming you back again. Thank you so much for sharing your experience with our online community!

Sincerely,
Shelly Brown
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The staff were very friendly and knowledgeable, did a great job with recommendations and maintaining safety protocols. Our waitress Jasmine Antwon was very friendly and did an excellent job of taking care of us for our breakfast experience. The host Ms Mell checked on us and was very welcoming. The food was great thanks to chef Daniel Stephan. We will definitely be back again because of the service and convenience.

Date of stay: August 2021
Trip type: Traveled on business
Thank U4530EYmichaelh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelly Brown, Guest Services / Front Office at Hilton Garden Inn Albany, responded to this reviewResponded 3 weeks ago

Dear U4530EYmichaelh,

Thank you so much for your gracious review! It was our pleasure hosting you. Our entire team, including Jasmine, Ms Mell, and Chef Daniel will be delighted that you took the time to compliment their service AND to learn they had such an impact on your stay. We look forward to welcoming you back soon!

Sincerely,
Shelly Brown
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great service! Jasmine antwon, Daniel Stephan and Ms. Mell provided great customer service and food! The food was awesome and well cooked. They also made me feel comfortable and the environment was very clean and peaceful

Date of stay: August 2021
Trip type: Traveled on business
Thank traviusl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelly Brown, Guest Services / Front Office at Hilton Garden Inn Albany, responded to this reviewResponded 3 weeks ago

Thank you so much for your gracious review! It was our pleasure hosting you. Our entire team, including Jasmine, Ms Mell, and Chef Daniel will be delighted that you took the time to compliment their service AND to learn they had such an impact on your stay. We look forward to welcoming you back soon!

Sincerely,
Shelly Brown
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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