Excellent experience on a recent overnight. Great location, helpful, friendly staff, clean updated room, large bathroom with plenty of storage and a walk in shower. Room on the small side but great view - perfect for a DC business trip. Lobby bar doesn’t look like much but the bartenders are top notch and the drinks are excellent. Rates and prices are DC priced but you have to pay for quality. A good choice for doing business in the city
Dear Rich S,
Thank you for taking the time to share the review. We are delighted to know that your stay with us was to your liking. Your candid thoughts will be shared with our team as providing an exceptional experience to our guests has always been our number one priority, and your insights help us make improvements to better serve your needs upon future visits.
Upon my arrival, I checked in for a nine day stay and my room was NOT cleaned for four straight days. I was forced to call to the front desk and housekeeping on each of those days to apprise them and ask for linen. They would come to the room to verify and provide an excuse each time and then continued to ask if I had the Privacy tag on (which I did not). I am a frequent traveler so I asked if I needed to alert them that I wanted cleaning and they said no, but it certainly did not seem like it. They compensated me by offering a $40 food credit which was not applied to my final bill. Once I returned home, I called the Front Desk and asked for a manager for an entire week straight - left a voicemail message - and no to date - no response. I only stayed here because the Hyatt on the next block was booked. I fly into DC at least twice a month for rather long stays and I assure you I will NOT be back. The front desk staff are not in the right positions and they certainly should not be stationed in those jobs -- terrible customer service upon my arrival and departure. In fairness, the hotel is conveniently located to great sights and Union Station for food options. Additionally, the bar staff were very friendly and the gentlemen at the valet station were so helpful and professional.
Dear tinatP4756FF,
Thank you for sharing your review. We aim to create the best experiences for our guests, and it is disheartening to learn that your recent stay with us fell short of expectations. We sincerely regret the inconvenience you faced and have made a note of your valuable insights. Please reach out to us directly at https://help.hilton.com/s/contactsupport so we can provide the best possible assistance.
I have never written a hotel review before, but after staying at the Hilton Capitol Hill, I feel the need.
It is conveniently located about a block from Union Station. When we arrived, we were exhausted from being up since 4am, and were so happy to be able to check in early. And the man was incredibly nice. This definitely was a plus.
Now for the all of the other good things about our room:
1. We chose a King Atrium room. There was virtually no noise whatsoever, which is huge for me because I have trouble staying asleep.
2. The room was very clean. VERY. It had a super comfortable bed and pillows.
3. We could actually adjust the temp in the room and weren't stuffy at night. Yay!
4. Mini-fridge! Not gonna lie, this was one of the deciding factors in my choosing this hotel...haha
5. USB charging ports beside the bed so all you need is your charging cord.
6. Well-planned bathroom. There are shelves and an outlet on the wall behind you when you stand at the bathroom sink on where you can spread all of your stuff. There is so much room in there. Also, when you shut the door, the angle is such that you can see the back of your hair and outfit. Super convenient when getting ready.
It is a great hotel and a great value. I will totally stay there again when in Washington, DC.
Dear 586melanieq,
Thank you so much for taking the time to share the review about your incredible stay with us. We're delighted to know that you loved every aspect of your time here. Your kind words have certainly made our day brighter. We look forward to welcoming you back again soon for another seamless stay.
Comfortable stay. Room on 7th floor was fine, spacious, if a little tired around the edges, especially considering the prevailing room rates.
The desk arrangement is bizarre, with no plug sockets available. I eventually worked out that there was a removable wooden panel under the desk which allows access to one other socket, in addition to the one powering the desk lamp. Sadly my adapter was too large to allow for the lamp and my laptop to be plugged in at once. But a solitary (hidden) plug in 2024 feels…. Dated?
There was a large conference going on during my stay, and one lift seemed to be out of service. These things happen, but it did make for some long waits to go up and down, and I could not find a staircase!
Other reviews mention the fire station one block down. I did hear fire trucks but to be honest, this seemed no worse than staying in any hotel downtown in a major city.
Food options in the vicinity are limited. If you don’t fancy the delights of Union Station, then the District Rico chicken place two blocks up is superb for take away or casual dine-in.
Staff were consistently friendly and helpful, they allowed me early check in and stored my bag on my final day. I continue my one-man crusade for kettles in international hotels in the US, but recognise this is perhaps a niche issue!
Dear jebndelorus,
Thank you for sharing this candid feedback. While we're pleased to hear that you found the room spacious and our staff friendly and helpful, we apologize for any inconvenience caused by the room arrangements. We'll certainly consider your valuable input for future improvements and hope to have the opportunity to welcome you back for a flawless experience.
Had the breakfast buffet with my 11 year old daughter on Sunday 3/24. Very bad service (e.g., had to get coffee from the lobby, plates piling up) and food selection was very limited. For example no omelette station, no jam/honey etc. Yet they charged $34 per person plus tax. And would not let me pay with F&B credit
earned during stay (Diamond benefit). F&B mgr Clement Gomes thought this was ok. I think this was worst breakfast experience with a Hilton. Never again.
Dear w0lfganga,
Thank you for sharing your review. We strive to provide top-tier experiences for all our guests and sincerely regret any inconvenience you faced during your breakfast. Your candid comments are crucial to us, and if you are willing to share more details about your experience, kindly contact us at https://help.hilton.com/s/contactsupport. We truly appreciate your honest feedback and hope to welcome you again soon.
