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Traveler rating
3,064
2,081
848
394
259
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All reviews great location white house metro center station club level within walking distance hotel lobby beautiful hotel breakfast buffet national mall large hotel fitness center few blocks street noise smithsonian museums valet parking starbucks atrium
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Reviewed 31 May 2021

With everything going on, The Grand Hyatt. Beat and exceeded all concerns regarding cleaning and operations, the staff showed pride in there work offering an ease of mind and wellness. OUTSTANDING!!!!

Date of stay: May 2021
  • Trip type: Traveled on business
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Review collected in partnership with Hyatt Hotels
Thank theoogendi07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Majed Dawood-Farah, General Manager at Grand Hyatt Washington, responded to this reviewResponded 2 June 2021

Dear theoogendi07,

Thank you so much for this glowing review. You’re right that we always seek to go above and beyond for our guests’ safety and satisfaction so you can enjoy a peaceful and restful time with us in DC. It means the world to us to know that you were beyond pleased.

Sincerely,
Majed Dawood-Farah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 May 2021

This is at least my fifth stay at this hotel (over a number of years.) I like its location and ambience. While Covid restrictions are being eased, the staff were still very attentive to important details regarding cleanliness. Entrance to the lobby is restricted to hotel guests. The rooms were very clean. The staff was professional yet personable. I like the location because of ease of walking to many DC attractions as well as quck access to Metro.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank MGB_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Majed Dawood-Farah, General Manager at Grand Hyatt Washington, responded to this reviewResponded 2 June 2021

Dear MGB_Travels,

Thank you for this kind, thoughtful review and for your loyalty throughout these years. We’re so grateful to know you felt so well cared for and safe with us as that is always our number one priority. We hope to share many more wonderful DC memories with you in the future.

Sincerely,
Majed Dawood-Farah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 May 2021

I love this hotel and staff. The staff is anyways wonderful! I won’t go to another hotel because I live the customer service. Although I have tried other hotels in Washington? I always return to this hotel. I will only stay at this hotel from here on out

Date of stay: May 2021
  • Trip type: Traveled on business
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Review collected in partnership with Hyatt Hotels
Thank NF2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Majed Dawood-Farah, General Manager at Grand Hyatt Washington, responded to this reviewResponded 2 June 2021

Dear NF2007,

Words can’t describe how grateful we are for your high praise and loyalty. It is always our sincere pleasure to host you in DC and do everything we can to make it an unparalleled stay. We wish you safe travels and already look forward to next time.

Sincerely,
Majed Dawood-Farah
General Manager

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Reviewed 29 May 2021

We booked this hotel due to its City Center location, but will return because of the friendly, responsive, efficient staff and the extreme cleanliness of the property. Just steps from the metro, shopping and many, many dining options.

Date of stay: May 2021
    • Value
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Review collected in partnership with Hyatt Hotels
1  Thank susannoakum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Majed Dawood-Farah, General Manager at Grand Hyatt Washington, responded to this reviewResponded 2 June 2021

Dear susannoakum,

Thank you for your kind and encouraging words. Our guests’ satisfaction truly is our number one priority, so we’re very glad to know you were more than satisfied with the service and cleanliness you experienced while taking advantage of our prime location in the heart of DC.

Sincerely,
Majed Dawood-Farah
General Manager

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Reviewed 28 May 2021

Excellent service, clean and spacious rooms. Open lobby for social distancing. Caring and very supportive staff. Hotel is near major installations like the white house. And in the middle of CBD in case you need shopping.

Date of stay: May 2021
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank maggykm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Majed Dawood-Farah, General Manager at Grand Hyatt Washington, responded to this reviewResponded 2 June 2021

Dear maggykm,

Thank you for taking the time to share this wonderful review with us. It was our pleasure to host you during your time in DC, and we’re so glad you took advantage of our central location as well as our amenities.

Sincerely,
Majed Dawood-Farah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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