I had a great experience during my stay at Phoenix Park Hotel. The only changes I would recommend would be to add coffee pots to the rooms and open the restaurant earlier. My group that was staying there had a 6-block walk to class and we had to arrive before 7:30 am., the restaurant doesn't open until 7 am. This was inconvenience. With that said, it was close to the bus stops and Union Station, so it was easy to site see and do things around the city.
Thank you for your visit and we appreciate you staying with us,
David Hill
General Manager
Important person scheduled for one day meeting. Arrived in the middle of the night, due to flight delays, she was welcomed and found a lovely room with comfy bed. Was well rested and ready for all day interview. BTW, she got the job!
Excellent news and so glad we could have a small part in helping to make that happen. Best of luck and best wishes.
David Hill
General Manager
This is the closest hotel to union station. The exterior looks old fashioned, but the interior has been renovated to a nice standard. Our room was very clean, but small, with just enough space on either side of the bed to walk. The bed was comfortable, but the pillows were hard. The room had one side chair, a small desk and desk chair and an upholstered bench. There was one blue wall. The others were white. The artwork was black and white photos of Washington. I like that the floor was light faux wood instead on (unsanitary) carpeting. There was a mini fridge and a safe but no closet, only a narrow, exposed area with a few hangers. There was no luggage rack. The best part of the room was the huge floor-to-ceiling window with an arched top that gave us an expansive view of Union Station and sky. The shower was hot and the water pressure was decent, but the rain feature could not be turned off when using the handheld device. The towels were a bit rough and regular bath sized (not sheets). There were washcloths. There wasn’t much room near the sink to put toiletries. There wasn’t anywhere to hang a hand towel. The hotel bar, The Dubliner, is open late.
Thank you for your detailed comments on your visit and so pleased you enjoyed your stay with us. We appreciate your business.
David Hill
General Manager
Phenomenal experience. Everything was taken care of and parking was nice. Super comfortable and clean, and really friendly lobby staff! Hotel is in a great location for both travel and convenience. Will be visiting again in the near future if possible.
So pleased we exceeded your expectations and we thank you for your visit
David Hill
General Manager
The hotel is well located near the central rail station and the capital building. It includes a restaurant with very good food and large portions. The beds are comfortable, the rooms are clean, and the staff is very friendly. You have to be careful about which room you get. Ours was too small for two people, but would be fine for a single. The tv didn't work for 1.5 days of our 2-day stay. There is no coffee maker in the room and you have to go down to the 2nd floor for coffee, tee or hot chocolate which is very inconvenient (especially in the mornings).
So glad you found our team so engaging and I am sorry for the TV connection you had in your room which prevented 3 of the channels to not view on the first day Our rooms are not large as we often state here and we provide a lovely Guest Living Room with 24 hour gourmet coffee service for expresso, latte, tea and hot chocolate rather than the standard room coffee service. We thank you for staying with us.
David Hill
General Manager
