Our 5 day stay at Residence Inn Washington DC National Mall was a superb experience. The room was spacious, clean, good amenities, everything worked well. The staff were very friendly and helpful at all times. The breakfast-included service with a variety of freshly prepared coffee, eggs, waffles etc allowed my family to get on the go quickly and satisfied to start each day!

When we return to DC this hotel will be our choice because it's location is ideal and the rooms are comfortable.

Surely one staff member that we will never forget is Charles ( at the concierge desk). He was so very helpful at all times, he has all the contacts and orientations one needs. His friendly and respectful personality stands out. We could tell that he does his work with passion. Charles is an asset to the Residence Inn on E Street SW!

We stayed here for a three-day weekend to attend a local graduation, and it was a huge mistake. We were given the handicap room, even though no one in our party needs assistance. It’s obvious they gave us what was leftover. The bathroom situation was completely unacceptable. The sink is in the bedroom so that you keep awake anyone who might be sleeping on a different schedule than you. Because the shower is a handicap shower, the whole shower/toilet room got soaked. We asked for more pillows and towels (to accommodate the wet floor from the shower), and we got a really bad attitude and ended up in a negotiation over how many pillows were acceptable! But the worst part was how dark and dirty our room was. Barely any lighting. I had to use my flashlight app to see what was in my suitcase. Technically, we were on the second floor, but we were really in what felt like a basement apartment looking up with almost no natural light and looking out at a transformer. It was so dark and dingy. The mattress on the pullout bed is incredibly thin. We finally asked to be moved out of the room and were told no, they were at full capacity. So, we suffered through, but yuck. I’ve had bad hotel experiences, but this takes the cake. Will never stay here again.

great location in DC for waking as well as hopping on the metro
very nice staff, excellent breakfast buffet, well kept common area
our pull out couch was a bit worn with a very thin mattress that didn’t matter to a younger kid but it likely would to a teen or adult.
the pool area was clean, well stocked with towels and full all the time….quite joyful overall

Bonus was a NASA office across the street with an short interactive exhibit in the lobby

no onsite restaurant so you need to get delivery, or go out. the restaurant next door is just okay but does not have pizza despite the signage

use the mini kitchen equipped with 2 electric burners, and a microwave along with a full size fridge and a dishwasher. dish soap to get you started included

we noticed there was a laundry room in the pool fitness center area

we’d stay again!