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Josee L

We will be back without hesitation!

5.0 of 5 bubblesReviewed Aug 9, 2024
Hotel's Favorite
The place is welcoming, the staff is courteous, the room is magnificent, clean and the location is calm but close to the main attraction. We loved our stay and recommend the place if you like quiet places, but still enjoy the proximity of the city.
Date of stay: August 2024
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cambria Washington DC Capitol Riverfront, Sales at Cambria Hotel Washington D.c. Navy Yard Riverfront, responded to this review
Responded Aug 20, 2024
Dear 118joseeel,

Thank you so much for your kind words! We’re delighted to hear that you loved your stay with us. It’s wonderful to know that you enjoyed the calm surroundings while still being close to the city’s attractions. I’m also happy that our team made you feel welcomed and that your room met your expectations. We’d love to have you back anytime your travels bring you to the area again!

Elif Sen
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 3, 2024

We were attending a game at Audi Field and there was a pre-match event within the hotel. As we were travelling from Scotland we decided to book this hotel for seven nights to allow us to opportunity to explore Washington DC.

Hotel ideally located for Audi Field and the nearby Nationals Baseball ground. In an area that appears to be under regeneration. Large building project underway directly opposite the hotel with some associated noise. Nearest Metro station 10 minutes walk away (Navy Yard-Ball Park). I would not suggest wandering much around the hotel, not sure how safe some of these areas are particularity after dark.

The hotel room it's self was okay. Comfortable but the AC could not be switched off and it was very noisy.
The real issue we had was with the housekeeping, or lack of it. Hotel only services rooms every three days unless you request otherwise. This was not communicated at check-in. Despite asking for room to be serviced every other day room went uncleaned for 4 nights - we had trash building up. Towels and bedding provided by housekeeping then appeared to be damp. Floor of room and bathroom dirty (socks and soles of feet can attest) even after cleaning. I suspect we noticed the issues due to the length of time we stayed in the hotel. Other visitors seemed to be more transient staying for one or two nights.

We ate breakfast in the hotel one morning - average. Hotel restaurant and bar only open until 9pm - people were getting turned away. There are places to eat and drink towards Metro station or a few towards Navy Yard Park along waterfront - but we didn't find anywhere close to the hotel. When we ventured to waterfront we are seriously nibbled by insects.

I would not return to this hotel due to the housekeeping.

Room tip: Room 422 faces building work and river
Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SleeplessInDundee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cambria Washington DC Capitol Riverfront, Sales at Cambria Hotel Washington D.c. Navy Yard Riverfront, responded to this reviewResponded August 20, 2024

Dear SleeplessInDundee,

Thank you for taking the time to share your experience with us. I’m genuinely sorry that your stay didn’t meet your expectations.

It’s unfortunate that the housekeeping service was not up to standard, and I sincerely apologize for the inconvenience this caused you. We strive to provide clear communication about our housekeeping policies and ensure that all requests are promptly addressed. I will be reviewing our procedures with our team to prevent such issues in the future. I am also truly sorry to hear about the AC noise issue in your room.


I hope you had a great time at Audi Field and the Nationals games, despite the challenges with your stay. If you ever decide to give us another try, please reach out directly so we can ensure a more comfortable and enjoyable experience.

Thank you again for your feedback and hoping to have the opportunity to welcome you back.

Elif Sen
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 16, 2024

Hotel was nice looking, and very well situated, location-wise, for both Audi Field and Nat's Stadium. Walking distance to a few breweries/restaurants as well which was a plus!

There were however a few things that we didn't love. Upon arrival we checked in and had to wait 15 minutes for valet to come back to take our car before the employee at reception took the keys for us and told us he would give them to the valet. The first room we were sent to was 2 queens when I booked a king. Front desk apologized, gave us a new room and up we went. Second room we found already had someone else staying in it, much to all our surprise, we apologized profusely and went back down. Front desk was very apologetic and mentioned "they had to figure out who has staying in that room" which is not very reassuring. On the 3rd try we finally got out empty king room. They did give us $40 towards breakfast, but just didn't give best first impression. Other than that, the lowest you could set the AC said 68 degrees, but our room was absolutely warmer than that and we couldn't get it cold enough for our liking. The bathroom was beautiful, but sink water didn't get cold, it was always like a luke-warm, so rinsing mouth and filling water bottles was gross. Another downside was that Saturday night there was a private event at the rooftop (some areas still open to public), but because of that they "didn't have enough staff" to run a dinner service at the downstairs/lobby restaurant. Considering they had a sign up about dinner service starting at 5 all day, this was misleading and we had to rethink our plans. Later that night the lobby bar was also closed for what I'm assuming was a private event. The doors to the lobby were shut, but full of people... I'm assuming maybe DC United staff or Savanah Bananas staff (who were in town for game at Nat's stadium), but nothing was ever mentioned about it being closed. These two things also made it impossible to use the free beer/wine tickets they included in the pouch with our room keys that they made a big deal mentioning. Check-out with the valet was also pro-longed as there is only 1 person, so there was a backlog of cars waiting to be pulled up for guests checking out.

Overall, the look was nice, but I got the impression that it was poorly run and not very professional. We probably would not recommend to friends, or stay here again when in DC.

Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lauren V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cambria Washington DC Capitol Riverfront, Sales at Cambria Hotel Washington D.c. Navy Yard Riverfront, responded to this reviewResponded August 20, 2024

Dear Lauren_Van90,

Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the challenges you faced during your stay. I understand how frustrating it must have been to deal with room mix-ups and delays, and I apologize for the inconvenience.

Your comments about the air conditioning and sink water are noted, and I’ll make sure our maintenance team addresses these issues promptly. I also regret the confusion with our restaurant and bar services, and I’ll ensure that our team improves communication regarding private events to avoid any future disappointments.

Please note that this is not the service that we promise to our valuable guests as you are and rest assured that we will continue to strive to enhance our overall service. We genuinely appreciate your feedback, as it helps us identify areas for improvement. I hope you'll consider giving us another chance to provide a better experience in the future.

Elif Sen
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 21, 2024 via mobile

Hotel was clean and felt pretty safe. Easy walk to Audi Field. The problem was only 1 of 2 elevators was working for our stay. There were long waits during our stay. Also there was some sort of party going on in the hotel that played loud music late into the night.

Room tip: It's about 2 blocks to Audi Field. Walk felt safe at the end of the game with lots of people around.
Date of stay: June 2024
Trip type: Traveled with family
Thank Jason B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cambria Washington DC Capitol Riverfront, Sales at Cambria Hotel Washington D.c. Navy Yard Riverfront, responded to this reviewResponded August 20, 2024

Dear Jason,

Thank you for taking the time to share your experience with us. I’m glad to hear you felt safe and enjoyed our clean environment and convenient location. I apologize for the inconvenience caused by the elevator issue during your stay. We’ve since resolved that problem, and both elevators are now fully operational to better serve our guests.

Regarding the party, I’m sorry for the disturbance you experienced. We’re taking steps to ensure that our guests' comfort is maintained, even when special events are happening.

We hope to have the chance to welcome you back and provide a smoother, more enjoyable stay. Thanks again for your feedback!

Elif Sen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 9, 2024 via mobile

The hotel was conveniently located near the Nationals ball field. Walking distance to stadium is less than one block.
If you want to go to the National mall you can jump on the metro and are there in no time.
The room is modern. The bed is comfortable.
However, the coldest the room will go is 70. There aren’t overhead fans. It got a little stuffy at night.
There is a roof top bar. But, they can close it off for parties. A HUGE disappointment. They tend to market bar. Disappointing to find it’s closed to a private party.
The staff were not that friendly. There is only one elevator working (and with the ballgame) there are multiple people going up and down. The cleaning staff jumped on, took their carts, no apologies and there was room for a few people to get on. They didn’t move over.
Convenient hotel. But, that is about it.

Room tip: Bring a fan Convenient to ball field
Date of stay: June 2024
Trip type: Traveled as a couple
Thank X3026SHkimb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 14, 2024

Cambria review

The location was perfect for my partner and I to move through the city while he was in town after being gone for work for three months. The lobby is beautiful and so are the bathrooms. It was my first time seeing and using a Bluetooth mirror.

On the day of check-in, I had to go back downstairs and realizing the smelled weird
Security was called and he gave me a bottle of disinfectant spray that the housekeepers use. Did you catch that? Security was called, not a housekeeper. I’m not sure if concierge called someone of my own race or what but it made no sense to me.

The housekeepers service was less than satisfactory. I am appalled by luxury hotels and suites with poor housekeeping. The furniture in the room was stained from top to bottom. Wasn’t sure what had taken place but I refused to sit on it; which was the reason I’m having a suite, so that I wouldn’t be confined to a bedroom. Pictures were immediately taken and a thorough check of the room was done. Dust on the tables is unacceptable, especially during allergy season. Hair in the bed under the top sheet was disgusting. I thought the reason check in is so late so these things won’t come up. Oh my where do I continue. I was tired from a day at the spa so I decided to go to bed early. I brushed my teeth and bent down to rinse my mouth and I kept smelling feces. Now I know that’s not my mouth, confused by it all, I brushed and rinsed again and looked towards the white tray on the sink. Help me father why is there feces and hair on the tray that held the wash clothes. I picked the wash rags up and there was poop on the back of one. I was too tired to put up a fight so the next day I stood at the housekeepers cart and knocked on the door she appeared to be in and she wasn’t there.

I went to the housekeepers office because the door was opened. No one was there so I went back to the cart and stood patiently. Twenty minutes had went by and I took two wash clothes off the cart and went to shower. The trash that was in the hall by the elevator when I checked in was full and a box of pizza was on the floor so I picked it up. The next day, the trash was still there. Pretty soon the place will be ran down by roaches and rodents. The ceiling to floor ceilings were dirty and it defeated the purpose of a scenic view if I couldn’t capture it with clean windows. Fire the entire housekeeping staff. Just like there are secret shoppers sent to do their jobs on businesses to make sure they are knowledgeable about products and have good customer service skills. There are traveling critics sent to review these newer developments to make sure the money they put into the project is being utilized correctly and I am here to say it is not, which will essentially fall back on the Chief of Operations.

I’m disappointed that this is a luxury hotel and it’s being ran so poorly. Why is none of the staff knowledgeable about whether or not candles could be lit in the rooms? Well I lit one because it stank terribly. It’s par for the course at this point, yet disappointing. I’m sure Cambria will reimburse me fully. One thing is for sure, they’d better check the cameras so they can see just what the housekeepers were doing. I’ll leave that part out. Hi my name is Chiquita and I am a traveling critic.

Date of stay: May 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chiquita E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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