Would have been a good stay had I not been immediately confronted by an emasculated Black man dancing in red shoes and what appeared to be underwear. I understand that it's the "Vibe", but I've been to the Moxy and the Eaton Workshop --similar vibe -- without being distasteful. You could have achieved the same vibe, using the same dancer -- but with clothes -- or even leotards. I'm not sure of the message that you were trying to send. Please consider a different approach.
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I had never stayed at a citizernM and was so pleased that I discovered your hotel in DC. I loved the whole concept. Your ambassadors had big personalities, were helpful and attentive. I like the funky, fun, interactive rooms. I appreciated the Cantina and the 24 hour access to drinks and snacks. Your bartender made a wicked hot chocolate at midnight for me. Made my business trip feel less stressed.
The room didnt have ventilation. The ac didnt work. The showers get water into the room but no one on staff cleans up. Can’t schedule cleaning because the app locks that ability until 12pm. Janitors wiuldnt let guests use the elevator while they were cleaning them. No one got me my amenities that I requested.
Hi DanielPhoenix,
Thank you for choosing to stay with us and for leaving your thoughts on your visit - we really appreciate your time.
It sounds like we've left you disappointed on multiple fronts there. I am sorry to read that there was an issue with the cleaning schedule and with delivering the amenities you requested to you!
On our iPad there is the option to select when you wish your room to be clean in order to give our guests the opportunity of arranging it how they prefer. Even though on the moodpad you can only add it before midnight for the next day cleaning, you can notify any of our colleagues available 24/7 and they would ensure your room is serviced. I am sorry you were not aware of that, I appreciate how room cleaning can affect your overall experience.
Once again thank you for your feedback. I hope you can give us another try in the future to turn this experience around for you.
Wishing you safe travels,
Domi
This hotel gives off an effort “to be minimal luxury” style. With a smaller room with maximized space usage. There are less amenities you would usually see in a typical budget hotel, in favor of higher tech as well as minimalistic decor design. That said I should start off with the hidden potential parking fee. This hotel location has no private parking. But instead relies on street parking or the adjoining residential garage. If you get unlucky with no street parking for the night, you’ll pay ~$50 for the garage fee. That alone would have been a huge factor for what hotel we choose. That said, if you’d like to try a minimalistic luxury style just for kicks it may me worth trying once. Oh btw there is no warning for the gym, which is shared with the residential side. If you accidentally exit to their side. You’re locked out and can’t get back in. You’ll have to exit the apartment building And walk around to enter the hotel side
Hello cnam7856,
Thank you so much for taking the time to share your thoughts on your stay. We value all types of feedback, both negative and positive, as we would love to know what we are doing right and what are areas we should focus on.
It looks like you enjoyed some aspects of your visit and others left some room for improvement. When creating the concept back in 2008, we designed our hotel for 'mobile citizens', contemporary travelers that want to travel the world but still feel at home. We put focus on efficiency, convenience, smart technology and inspiring art as some of the aspects of our "affordable luxury for the people" mantra. There are fewer amenities in the room in order to decrease our plastic footprint and know that not everyone uses it. Any additional amenities, such as conditioner, shaving cream and body lotion are available upon request from our Ambassadors at the Front Desk anytime during your stay. I am sorry you were not made aware of that.
I am sorry to hear that you found the parking fee was a hidden information. I am afraid that we do not offer parking at our hotel and communicate this to all guests via our booking website. We advise using the website SpotHero app to look for parking options nearby. I can fully appreciate it's not ideal if you were expecting to park at the hotel.
Thank you for highlighting the issue with the gym exit, we take it fully on board and will take a look if we should change and emphasize the signage to prevent this from happening to other guests.
Once again - thank you so much for sharing your feedback with us. I truly hope to welcome you back one day again.
Wishing you safe travels in the meantime,
Dominika
I consider this hotel experience as the best one ever! Up until now, I have not enjoyed Washington D.C. that much, and prefer not visiting, but this hotel stay has prompted my change of mind. For anyone wanting a room that is clean, it is doubtful that you'll find a cleaner room experience than here. Everything that was supposed to shine, shined, even in the corners and crease areas. Excellent.
The hotel is close to most attractions, which means that you can visit many places by walking. It also features affordable price, modernist design style, and automatic mode of room controlling. However the rooms don't smell good, and it doesn't provide free water. Bottled water offered by the war is expensive, so you may need to go to CVS for purchasing water.
