I always stay at Hilton Properties when I travel for business. I have traveled to Washington DC numerous times this past year and have had really good stays at various Hilton properties. Bujt i must say, I was thrilled when I stayed for the first time at the Hilton DC National Mall the Wharf property. The hotel is very new, rooms are fantictic and no rugs which I really liked. The Hotel ammeneties have everything you need for business travel; there is a Starbucks, and great Restuatrant and great bar in the lobby too. I valet poarked my car and i never had to wait to get my car. I love the location of the property and ease to get in and out of there. The front desk staff were also great, especially Mr. George Taylor who provided exceptional service to me which i very much apprecaited. Thank you Mr. Taylor!

When we arrived we were treated like royalty. They allowed us to upgrade our on, secured out luggage until the room was ready and suggested that we relax and grab a bite to eat. After our first excursion we were greeted by Alex who was proven to be a rock star. The customer service was impeccable and the restaurant staff was all unique in their own right. My family can not wait to return to DC and will be frequenting this hotel again.

I would not recommend this hotel for families. We thought the location would be good with the mall and metro underground but after 6pm at night everything is closed. Housekeeping don’t visit during your stay so the rooms are not getting a good clean. There is mould in the shower, shampoo dispenser fell off the wall and the bathroom door was very hard to slide open. There is so much dust between the fridge and cupboards I don’t think they have been cleaned.
The front desk staff on our check out were extremely rude and unhelpful in assisting us with questions to get to the metro with luggage. She really did not care at all.

Breakfast was average and not worth the money they charge.
This is the worst Hilton we have stayed at.