My daughter and I stayed here for the week and the service was truly exceptional!! From the room upgrade to the Guest Relations Manager walking over to introduce herself upon arrival and getting the elevator for us to Nico trying to source hot apple cider for my daughter. All the little things mattered and made our stay amazing!More
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Just had a great stay at the Intercontinental -The Wharf. Renita provided outstanding customer service and started my stay off with a superb interaction and a nice smile. Also, the other staff especially Sridy was very helpful. Much recommended. -JC
Dear James C,
Thank you for staying here with us recently, and for taking the time to post a Trip Advisor review thereafter. It is wonderful to hear that you had such a great stay, and that Renita provided you with such outstanding service! Thank you for recognizing her and our wonderful colleagues! Thank you as well for recommending our hotel, and please do come back and visit us again one day soon!
All the best,
Chris Lee
General Manager
Beginning to end, this was a great experience. First things first: the hotel is clean. Every corner is attended to in terms of cleanliness, and this is a big deal these days. So I lead with that.
The parking attendants are quick and attentive, and the valet system (online with texting to call for your car) works better than any I've used in a long time. Parking is expensive, like in any big-city location, but this is offset by unlimited in/out privileges for the valet parking.
The room was beautiful. Plenty of space (getting out of one bed on one side was a little tight, but not unmanageable), HUGE bathroom for a city hotel, great view (we had an upgraded room with a river view). And it was also quite clean. Beds are comfortable. There is a refrigerator but it's full of mini-bar items (terribly expensive even by mini-bar standards...), and when you remove the mini-bar items to put in your bottled water from the local store, your bill gets hit with the stuff you took out (some kind of cool automation there). So just be aware of it. I went to the desk and they took those charges off the bill.
The location is really cool. Far enough from center of the city to be less traffic, but still only a few minutes' drive to the most important things to see in town, for a sightseeing trip. Lots of restaurants, bars, and sights in the wharf area, giving something to do at the end of the day. Attached building has a pharmacy/grocery store for incidentals, snacks/drinks, and other emergency stuff.
We didn't eat at the in-property restaurant; it's a specialty place, southeast Asian, didn't really have the kind of thing we were looking for. I understand room service is quite good, although that was second-hand info from other hotel guests. I'd like to see additional options on property, but note that within a five minute walk there are restaurants serving French, Italian, Irish-pub fare, and a variety of other choices.
The people--my expectations for the Intercontinental brand are pretty high, but the people at this location exceeded those expectations at every turn. Friendly, available, honest, and helpful.
Kudos to the staff and management of this location for maintaining such high standards. When we return to the DC area, I doubt we'll even look elsewhere.
Dear Brian A,
Thank you for staying here with us recently, and for your wonderful Trip Advisor review! We are delighted to hear that you had such a great experience here from beginning to end, and that you enjoyed so many aspects of your stay! We greatly appreciate as well you recognizing our colleagues for their caring service. Please come back and visit again one day soon!
All the best,
Chris Lee
General Manager
This hotel is exceptional. From valet to doormen and on to the front desk everything was perfect. Strongly recommend this hotel and location. My king room had a small sitting area that was design like a library. It was very nice. Hotel was very quiet. A respite from DC in DC.
Dear YorktownBob,
Thank you for staying with us here at the Wharf recently, and for your kind Trip Advisor review! We are thrilled that you found our hotel to be exceptional, and we appreciate your strong recommendation! We look forward to welcoming you back hopefully one day soon!
All the best,
Chris Lee
General Manager
Stayed here for a night around the holidays and wasn't disappointed. Niko at the front desk was phenomenal. He was very friendly and helpful and gave me a beautiful room with a splendid view. He went out of his way to ensure my comfort. That experience set the tone for the stay.
The only thing I'd suggest an improvement to is the replenishing of the hot cider carafes in front of the restaurant. Having been there during one of the coldest nights of the year, it was easy to see why this section was so popular with families. It took a long time for the station to be replenished and by then it was past 9pm.
The hotel is in a wonderful location with easy and walkable access to several restaurants and bars.
Dear LP_Shah,
Thank you for staying with us here at the Wharf recently, and for taking the time to share your experience on Trip Advisor! We are delighted to hear that you enjoyed so many aspects of your visit here, and in particular the service provided by Niko at our Front Desk! Thank you for recognizing him, as he is truly one of our superstars! I appreciate your feedback regarding our apple cider in the lobby as well, and will ensure that we are quicker to keep it replenished. We hope to welcome you back again one day soon!
All the best,
Chris Lee
General Manager
Beautiful hotel, friendly staff, great setting looking over the river. So many things to do right out the door of the hotel and within walking distance to the museums. So much to do in the Wharf district.
The room itself was very nice, clean, comfortable, and a great bathroom also. You won’t be disappointed!
Dear DanielleH3046,
Thank you for staying with us recently, and for you kind Trip Advisor review! We are so glad that you were able to take advantage of everything that there is to do here at the Wharf, and our location, which is conveniently close to downtown Washington D.C.. We look forward to hopefully welcoming you back one day soon!
All the best,
Chris Lee
General Manager
