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“Don’t take the tour, go on your own! The museum is free, but we didn’t know that, so we booked a tour for 120 dollar!”

National Museum of African American History and Culture
Ranked #10 of 427 things to do in Washington DC
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Useful Information: Activities for older children, Food available for purchase, Activities for young children, Wheelchair access, Bathroom facilities, Stairs / elevator
Reviewed 4 April 2018 via mobile

The museum is beautiful and free! Don’t take the tour for 30 dollar per person! It does not add anything to the visiting. It’s a shame for TripAdvisor to offer this tour. Sorry to say, but the group isn’t small, the lovely old man is hard to understand and he is speaking for the whole museum.

2  Thank Jeroen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ask_NMAAHC, Owner at National Museum of African American History and Culture, responded to this reviewResponded 9 April 2018

Greetings,
Based on the pictures and review you provided you did not visit the National Museum of African American History and Culture. NMAAHC tickets are free and we do not have any paid tours
Sincerely,
NMAAHC Visitor Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 - 644 of 2,512 reviews

Reviewed 4 April 2018

Both my husband and I attempted to get same day tickets online at 6:30 am. I did manage to get into the system and proceeded to order tickets but was stopped from finalizing the transaction because my mac browser, Safari, blocked me. This happened to me twice. My husband has a pc and was never able to even attempt to get any tickets. All of the tickets were gone in about two minutes. We weren't ready to give up so we got in line at 11:50 am for the 1:00 tickets. The family in front of us in line said they attempted to get tickets online that morning and were unable to do so just like us. At 1:00 the staff promptly began giving out the tickets. The line moved quickly and we were able to enter the museum in a short time. It was much easier to just go stand in line instead of the frustrating 6:30 am computer online experience. IMPORTANT: Walk-up tickets are only available on weekdays. The museum itself was well worth the wait!!!

5  Thank CaJeMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ask_NMAAHC, Owner at National Museum of African American History and Culture, responded to this reviewResponded 9 April 2018

Thank you for letting us know about your recent experience with NMAAHC. We are excited to hear that our museum met your expectations, and appreciate you taking the time to share your concerns.
Our goal is to provide exceptional customer service. Based on the events you described, we met this goal. Again, thank you for visiting NMAAHC and submitting a comment.
Sincerely,
NMAAHC Visitor Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

We felt lucky to snag same day tickets, and planned to spend the day. But it is really too much to take in, in one day. We spent about 2 hours spiraling up through the history levels. Note: there are NO bathrooms in the lower section. You have to go up to ground level and then they expect you to reenter at the beginning (which is a large elevator to the bottom level. (We ignored the "Exit Only" sign and returned down to where we left off.) The museum is wonderful and meant for all ages. Some of it is hard to read/remember. I felt quite sad for quite a while. We ate lunch in the cafeteria. A bit pricey but really good entrees from different US regions focusing on African American cuisine. I had stuffed trout which came with a choice of several sides. A bit salty, but good. After lunch we visited parts of the culture floors. They are of course more upbeat, though discrimination as a problem in sports, music, etc. is not ignored.

I'm a bit bothered by the fact you have to be tech savvy to grab tickets. I see they will experiment with "ticket-free" Wednesdays this month, so maybe as the crowds thin, online reservations won't be required. You CAN walk up to see if there are spots available, but for most travelers desiring to see the museum, the 6:30 grab your tickets online is the way to go if you can't reserve tickets months ahead.

2  Thank BrewsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ask_NMAAHC, Owner at National Museum of African American History and Culture, responded to this reviewResponded 9 April 2018

Thank you for letting us know about your recent experience with NMAAHC. We are excited to hear that our museum met your expectations, and appreciate you taking the time to share your concerns.
Our goal is to provide exceptional customer service. Based on the events you described, we met this goal. Again, thank you for visiting NMAAHC and submitting a comment.
Sincerely,
NMAAHC Visitor Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

I love this place. The museum triggered alot of emotions, there were tears and cheers. Love the musuem shop and will be returning.

Thank awebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ask_NMAAHC, Owner at National Museum of African American History and Culture, responded to this reviewResponded 9 April 2018

Thank you for letting us know about your recent experience with NMAAHC. We are excited to hear that our museum met your expectations, and appreciate you taking the time to share your concerns.
Our goal is to provide exceptional customer service. Based on the events you described, we met this goal. Again, thank you for visiting NMAAHC and submitting a comment.
Sincerely,
NMAAHC Visitor Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 3 April 2018 via mobile

Must see see great museum original artifacts excellent exhibits true American Smithsonian history will definitely go back again and again...to experience the BEST and worst of America!

Thank mark d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ask_NMAAHC, Owner at National Museum of African American History and Culture, responded to this reviewResponded 9 April 2018

Thank you for letting us know about your recent experience with NMAAHC. We are excited to hear that our museum met your expectations, and appreciate you taking the time to share your concerns.
Our goal is to provide exceptional customer service. Based on the events you described, we met this goal. Again, thank you for visiting NMAAHC and submitting a comment.
Sincerely,
NMAAHC Visitor Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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