Thank you, AGE11, for choosing to stay at the Hougoumont Hotel.
We thank you for your priceless feedback.
We are sorry your agent did not carefully read our description on the portal he used.
The size of our rooms is very well explained and advertised anywhere on the web.
I do not think you have contacted our Fantastic Staff, they could have offered you an alternative option, if available.
The next time please ask your agent to book you in one of our Staterooms, 32 sqm will satisfy your space requirements.
A holding deposit may be required upon check-in.
I will investigate the matter of servicing the room, which is highly unusual for us.
We apologize, though.
We look forward to welcoming you back soon to the Hougoumont Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager