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sydneysider48
Sydney, Australia

Adequate.

3.0 of 5 bubblesReviewed Nov 7, 2024
The hotel is an interesting building, very well located opposite a pleasant park near the water and close to the centre of town. The hotel is a little dated, with a huge and impersonal lobby atrium and ridiculously long passages to many of the rooms. Our room was adequate, very clean, comfortable and a good size.
Date of stay: October 2024
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this review
Responded Nov 12, 2024
Dear Sydneysider48,

Thank you for taking the time to share your feedback. While we live for the thrill of receiving high marks, what matters most to us is receiving honest feedback from our guests. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.
Sincerely,

Esplanade Front Office Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,103)
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Reviewed November 4, 2024

The hotel lobby and rooms are a bit outdated. Every drink that we ordered from the bar seemed to be out of stock which was frustrating. The staff were not very enthusiastic except for the concierge who were great and friendly. The air con in the room wasn't cold enough. We had it on minimum temperature and it wasn't enough for an average temperature night. The bathroom is outdated, so is the artwork in the rooms. The TV is way too far away from the bed so we struggled to even watch a movie without squinting our eyes. Positively, the room was spacious and the spa bath which was included in our room was great. However, they didn't provide any complimentary water for the room so we had to pay $5 per bottle of water from the mini bar. How can a hotel NOT provide ANY complimentary water??? The pool bar was closed on a Friday which wasn't ideal for us either. However, the location of the hotel is great. It is close to pretty much everything including the markets, some good restaurants and bars. The parking down the road was easy to use and the hotel gave us a discount code and made it easy for us to set up. It did cost $30 a night however which was our cheapest option around that area.
It wasn't the worst hotel stay of my life but I don't think I would stay there again. Too much is outdated and the service was below par.

Room tip: Park at the drivo parking garage but make sure to get a discount code at reception first
Date of stay: November 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jake P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded November 7, 2024

Dear Jake,

Thank you for taking the time to provide such detailed feedback. While we’re pleased you enjoyed the spacious room, spa bath, and convenient location, we're sorry to hear about the issues that impacted your stay. Your comments on room updates, air conditioning, bar stock availability, and the absence of complimentary water are noted, and we’ll address these areas to enhance future guest experiences. We appreciate your acknowledgment of our friendly concierge team and will work to ensure a consistently welcoming atmosphere throughout the hotel.

Sincerely,
Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 24, 2024

Great location but a bit overpriced. We stayed there for 2 nights and cleaning was offered at 2pm when we wanted to have a rest from our morning activities. Rooms are a bit basic, facilities are even more basic. Pool is adequate but nothing to write home about and I could not find the gym, doesit exist?

Date of stay: October 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TinaC789
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded October 30, 2024

Dear Tina,

Thank you for taking the time to share your feedback. While we live for the thrill of receiving high marks, what matters most to us is receiving honest feedback from our guests. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.
Sincerely,

Esplanade Front Office Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 21, 2024 via mobile

We ordered an entree and meals, everything came out at once. This really impacts your ability to enjoy your dining experience as you are trying to consume both before they go cold!

I know I ruin a good steak by asking for well done. I get that. Mine was medium rare. At $48 for a steak with 3 pieces of broccolini and some chips I do appreciate it being cooked as I requested.

Rooms were excellent though and the position is great for accessing the touristy things.

Room tip: Order your meals separately, order your entree,, wait your 20 mins and then order your main!
Date of stay: October 2024
Trip type: Traveled as a couple
Thank BoldonHill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded October 23, 2024

Dear BoldonHill,

Thank you for your feedback. We're glad to hear you enjoyed the rooms and location, but we’re sorry your dining experience didn’t meet expectations. Your concern about the timing of the dishes and the steak not being cooked as requested is noted, and we’ll address this with our kitchen team to ensure better service in the future.

We hope to welcome you back to our hotel soon.

Sincerely,
Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 7, 2024 via mobile

Lovely Colonial style hotel friendly staff and good food.
The location is perfect, close to everything without being in the centre.
Although the pools are a little dated and gym not worth the effort, Everything else is well appointed and in keeping with the style of the period.

Room tip: Parking close by but not cheap.
Date of stay: September 2024
Trip type: Traveled as a couple
1  Thank Chris O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded October 9, 2024

Dear Chris,

Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

Sincerely,

Esplanade Front Office Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 28, 2024

The room was amazing, the hotel did though feel like they had the heater on which wasn't nice given that I was there for the furry convention WAFF. The air-conditioning in my room also was a bit of a pain as it wouldn't work if it was too cold which made it hard with the heat

Date of stay: September 2024
Trip type: Traveled solo
Thank Eden T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded October 2, 2024

Dear Edent,

Thank you for sharing your experience! We're delighted to hear that you had an amazing time during your stay. We apologise for any discomfort caused by the temperature in the hotel and the air-conditioning issues you encountered. Your feedback is essential, and we will work to ensure a more comfortable environment for all our guests in the future.

Sincerely,
Esplanade Front Office Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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