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Chris O
Newark-on-Trent, United Kingdom

Colonial masterpiece

5.0 of 5 bubblesReviewed Oct 7, 2024via mobile
Lovely Colonial style hotel friendly staff and good food.
The location is perfect, close to everything without being in the centre.
Although the pools are a little dated and gym not worth the effort, Everything else is well appointed and in keeping with the style of the period.
Date of stay: September 2024
Room Tip: Parking close by but not cheap.
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this review
Responded Oct 9, 2024
Dear Chris,

Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

Sincerely,

Esplanade Front Office Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,103)
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Reviewed September 28, 2024

The room was amazing, the hotel did though feel like they had the heater on which wasn't nice given that I was there for the furry convention WAFF. The air-conditioning in my room also was a bit of a pain as it wouldn't work if it was too cold which made it hard with the heat

Date of stay: September 2024
Trip type: Traveled solo
Thank Eden T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded October 2, 2024

Dear Edent,

Thank you for sharing your experience! We're delighted to hear that you had an amazing time during your stay. We apologise for any discomfort caused by the temperature in the hotel and the air-conditioning issues you encountered. Your feedback is essential, and we will work to ensure a more comfortable environment for all our guests in the future.

Sincerely,
Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 19, 2024

This hotel has an excellent location . Otherwise it is hard to be positive and constructive about the rooms and service levels. The front bar is well located and the service there is satisfactory and friendly. The young man at concierge during my stay was great and sympathetic to guest's needs. The rooms are generally old, tired and very poorly furnished. The bed mattresses are shockingly soft and well worn, and will do you no good if you have back problems of even a minor kind. The room walls are thin--so thin that you can hear family arguments and televisions blaring in other rooms. Never arrive before 2pm because you will inevitably get the message that they will be placing you in a queue for cleaning the room after a past guest has left. When you ask, "how long is the queue?" you get a blank look. Ask "where am I in the queue?" you will get short shrift. When you come back at 2pm there is a massive queue at reception waiting in line to get into your room. When I was checking out early on my second night of a 2 night stay at 9pm in the evening I asked in advance for the hotel reception too book a taxi for me at that time to take me to the airport, and received a "we don't normally do that for guests" and ''there is no need to book a taxi because there are plenty of them close to the hotel at all times". But that was not the case at 9pm! A taxi was called at that time and did not arrive after waiting 20mins---it was from the pure kindness of one staff member at hotel reception who noticed my distress ( I have forgotten his name unfortunately, but he had just arrived to work there having come from Queensland) who used his initiative and allowed me to use his Uber driver who arrived within minutes. That staff member should be promoted immediately. And his first job would be to clean up the sloppy, "couldn't care less attitude of the reception service too. Luckily I arrived at the airport in then nick of time for my flight. Overall, this is a low standard hotel that needs urgent refurbishing. Don't stay there if you value comfortable rooms and a good night's sleep. And go out for breakfast and dinner if you can.

Date of stay: September 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank T E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded September 25, 2024

Dear Voyage595913,

Thank you for taking the time to share your detailed feedback on your recent stay at the Esplanade Hotel. While we are pleased that you found our location convenient and appreciated the service from our front bar and concierge team, we are truly sorry to hear about the various issues you encountered with your room, check-in experience, and overall service.

We sincerely apologise for the inconveniences you faced with the room’s condition, specifically the mattress comfort and soundproofing, as well as the delayed check-in process. We understand how frustrating it must have been, especially given your schedule and need for a timely airport transfer. Your experience with the taxi arrangement is not reflective of our usual standards, and we are grateful that our new team member was able to assist you during that stressful moment. We will certainly recognise him for his exceptional customer service.

Please know that we take all feedback seriously, and your comments will be passed along to both our management team and housekeeping department. We are continuously working on improving our facilities and services, and your observations about the room conditions and service levels will help us address these areas in need of attention.

We hope that you might consider giving us another opportunity to provide you with the high-quality experience that you should expect from the Esplanade Hotel.

Sincerely,

Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 15, 2024 via mobile

A bit overpriced for the rooms in my opinion. We stayed one night and it done the job but we probably wouldn’t stay here again. We didn’t eat so can’t vouch for the food. I think for $250 a night you could find a nicer place to stay. Hotel staff were great though cannot fault them.

Date of stay: September 2024
Trip type: Traveled as a couple
Thank beccymac1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded September 18, 2024

Dear Beccy,

Thank you for sharing your feedback with us. We're glad to hear that our staff made a positive impression during your stay. We understand that the value of the room didn't quite meet your expectations, and we appreciate your honesty. Your insights help us improve, and we hope you'll reconsider staying with us again in the future.

Sincerely,

Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 14, 2024

This place ticked all the boxes!
Firstly, we were upgraded to a park view room with a large balcony to soak in the views of the marina and great people watching opportunities.
The room was large and spacious, very clean and comfortable.
Further, they have a great reward system for choosing not to have your room serviced daily ie for each day you don’t get your room serviced (for up to 3 days), you receive a $10 voucher to be redeemed at the end of your stay - this paid for our room service pizza!
A fabulous hotel with friendly staff and super facilities.

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded September 18, 2024

Dear Janine,

Thank you for your fantastic review! We're thrilled to hear that your stay exceeded expectations, from the upgrade to a park view room to the rewards program. It's great that you enjoyed the spacious room, stunning views, and our friendly team. We’re glad our sustainability initiative added a little extra to your stay, too!

We hope to welcome you back soon for another fabulous experience.

Sincerely,

Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 8, 2024

The rooms were comfortable and clean. On the whole, I found the front of house , bar , breakfast and reception staff to very young and inexperienced and quite reluctant to assist guests. Wait staff and manger in the restaurant were exceptionally rude when 1 of our party moved to join the table to ensure they were not seated alone.
On the whole the staff were very abrupt and customer service was sadly lacking .

Room tip: Request room that doesn't overlook pool /car park as very noisy on the weekend. Credit for declining room service needs to be followed up
Date of stay: September 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank c0c066
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esplanade Hotel Fremantle, Guest Services / Front Office at Esplanade Hotel Fremantle by Rydges, responded to this reviewResponded September 11, 2024

Dear c0c,


Thank you for taking the time to share your feedback. We’re pleased to hear you found our location convenient and your room comfortable and clean.

However, we’re very sorry to learn that your experience with our staff did not meet your expectations. We strive to offer friendly and attentive service, and it’s disappointing to hear that this wasn’t reflected during your stay. Your comments regarding the team’s demeanour and the incident in the restaurant have been noted, and we will address these concerns with the relevant departments to ensure better service in the future.

We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

Sincerely,

Esplanade Front Office Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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