My husband & I booked the family room for 2 nights & we were both so disappointed. Dust lined the fans & windowsils like it hadn't been cleaned in months. The lampshade was broken & it had no light bulb. Included in the room amenities was supposed to be a kettle - there was no kettle, no milk; only a cup of teabags & mostly sugars. The curtains are all in need of replacing. I complained to the manager on our first day & she was very apologetic. She replaced the lamp with another broken lamp & brought up a kettle - bare minimum attempt to correct the issues. What a waste of money!