Arrived with young family later than expected. Did not allow us in, stranded outside on first night of holiday in rough area. After trying for 2 hours, had to go back to airport and sleep there. When contacted hotel next day, they lied about not receiving phone calls, said they would email, then didn’t. They then gave me a fake email. Phoned 6 more times, told manager would call back, which they did not. They have taken our money and ruined a family holiday that we have worked hard for for years. The hotel is also known under 2 names, so don’t get duped… also known as The Beaconsfield.