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Reviews (292)
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All reviewsgreat locationthe main squareold townair conditioningcity hallfew secondsnice hoteltea coffeeinteresting historywithin easy walking distancenext morningperfect placestay there againbeautiful citycomfortable bedthe hotel staffparking
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11 - 16 of 292 reviews
Reviewed 15 August 2017

The hotel is well located in the city centre just next to the main square. Hotel clean and comfortable. Staff helpful and polite. Stayed in a junior suite which was very spacious. Breakfast selection is very good.

  • Stayed: July 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Mr_and_Mrs_Hendrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena B, Kierownik recepcji at Mercure Zamosc Stare Miasto Hotel, responded to this reviewResponded 16 August 2017

Dear Sir, Thank you for the excellent review of our hotel! We are very glad that you enjoyed your stay and hope to see you again very soon. Best regards, Magdalena Będziejewska Front Office Manager

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Reviewed 8 August 2017

The Mercure Zamosc is right next to the town hall and the main square, so it is very convenient for sightseeing. The hotel is well maintained, and our room was nice - plenty of room for us, and the bathroom was modern bathroom. Parking was available nearby. Other reviewers noted that the hotel does not have air conditioning, but fortunately we were there on a cool Monday night so we didn't need it, and we didn't have any problems with street noise.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena B, Dyrektor generalny at Mercure Zamosc Stare Miasto Hotel, responded to this reviewResponded 11 August 2017

Dear Sir,
Thank you for the excellent review of our hotel! We are very glad that you enjoyed your stay and hope to see you again very soon.
Best regards,
Magdalena Magryta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 August 2017

The hotel is a good 3* standard and has an excellent location on the old historic square and adjacent to the Town Hall. Lots of restaurants around the square . We stayed two nights on 2 and 3 August.
BUT
1. The hotel has no air conditioning. In temperatures last week over 30C this meant it was uncomfortable. Deputy Manager said this was because, in an historic building, they had not secured permission to alter the structure by putting in airconditioning pipework
2. Rooms have baths and not standalone showers. These bathtubs were high-sided and too difficult for us older customers to get in and out.

Breakfasts were adequate.
The Deputy manager was very helpful with advice on suitable restaurants and with arranging transport to take us back to Lublin.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank alanreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena B, Dyrektor generalny at Mercure Zamosc Stare Miasto Hotel, responded to this reviewResponded 11 August 2017

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Zamosc Stare Miasto. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best regards, Magdalena Magryta, General Manager

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Reviewed 6 August 2017

The one great thing about this hotel is that it is right in the centre of the city alongside one of the most picturesque main squares in Poland.
Unfortunately, it's very location is also its downfall. It is a nightmare to get to because of the maze of one way streets surrounding it. Parking is not good because it is in the centre of the city. The hotel is dated which may be "quaint" but it means it has no air conditioning. In the middle of a Summer heatwave we were only able to get any air by keeping the room windows fully open. Drunken revellers from the square kept us awake with their screaming and shouting until the early hours of the morning and then at five fifty in the morning the church bells woke us up! My advice:- choose a hotel further out of the city in a quieter area and with a/c. Then come in to see this lovely old town.

Room Tip: Ask for one not overlooking a street.
  • Stayed: August 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank SergeantRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena B, Dyrektor generalny at Mercure Zamosc Stare Miasto Hotel, responded to this reviewResponded 7 August 2017

Dear SergeantRoo,
Thank you for taking the time to tell us about your experience at the Mercure Zamosc Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Magdalena Magryta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 July 2017

Rented an Apartment style room because they were the only ones with AC. Unfortunately the AC wasn't working, and the room was very hot/stuffy. It was also very dusty. I didn't feel the room was worth the cost - it was one of the most expensive rooms I rented on my trip.

Room Tip: Apartment rooms are large, but mine was pointed at two streets - no good views and loud
  • Stayed: July 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank avandangelika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena B, Kierownik recepcji at Mercure Zamosc Stare Miasto Hotel, responded to this reviewResponded 26 July 2017

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Zamosc Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Magdalena Będziejewska
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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