I pre-book tickets for a museum visit. I had to go to their office to pick up the tickets. They didn't have my name on the list so it took quite a long time to sort everything out.
I was told the tour would only have ten people. There were 25! Way too big so we missed most of the information being shared as the guide could only really be heard by the people who could get near him. Not his fault, the group was just too big.
The information told us to be at the venue 15 mins before. We were. The guide did not come out to find us so we stood in the rain. When we did get in I had to go to the information desk to find out where the guide would be and then we were told to wait again. The tour started 20 minutes late and finished just as quick. I would not recommend this company.
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