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All reviews nice hotel spa facilities every evening business center room was large other guests minute walk swimming pool changing rooms steam room sandy beach nice pool comfortable bed reception staff air conditioning monte casino street business trip
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Reviewed 11 June 2017

Dear Hotel Haffner,

Your hotel is wonderfully appointed. Really beautiful rooms. But…why is the bed so uncomfortable? This is why I’ll probably choose another hotel on my next trip to Sopot.

However, you have much more serious service issues – I mentioned the loads of trash on the terrace to your reception twice, but nothing happened. I even wrote to your Twitter account, but I later saw that the last time you had used this was in 2010.

So, pardon me for using TripAdvisor to get through to you folks.

Your spa area is lovely, but it doesn’t help to have a lifeguard if he lets children yell and scream and bash each other with Styrofoam toys while others are trying to swim laps.

Your housekeeping is very shoddy. My room was quite clean when I arrived – and when I leave in the morning, I both tidy up and leave a tip – I was there for three nights. However, the first day, housekeeping took the used towels (which were hanging neatly on the rack), but neglected to replace them. They also just screwed the cap back on the empty bottle of shampoo.

The next day, the instant coffee wasn’t renewed – which could be a simple oversight. But what was really odd was that the dirty cup wasn’t even removed. And no new towels.

Down on your terrace in front of the hotel, bird poop and cigarette ashes lingered for several days on the tables. And in general, no one from your staff can seem to be bothered to replace chairs that have been moved to other tables or remove used glasses and trash – at 11 PM on Thursday, guests were partying on the terrace. At 8 AM the next morning, their glasses and trash were still on the ground and on table. The next night, Friday, there had been a party. Yet on Saturday at 8AM, the terrace was still strewn with popped balloons, streamers, glasses, cigarette butts, and other trash.

Getting a mixed drink in your bar is…well…difficult. When I asked your bartender for a “Dry Vodka Martini Cocktail”, he proceeded to pour double shots of Dry Martini to a single shot of vodka. When I asked that he reverse the proportions, he curtly informed me that he had been a bartender for 25 years… It took some persuasion to keep him from putting a slice of Roquefort cheese in the drink. I have no clue what recipe book this fellow is going by, but it is very...alternative. Honestly, this is a classic cocktail and he should know better. Oh, and sometimes this cocktail cost PZN 20 and other times PZN 11. Haffner, you have a problem…

Finally, when your breakfast guests start shouting from the restaurant to their friends hanging out of windows two floors up, you might consider that other guests could well be sleeping at 7:45 on a Sunday morning. Even though your breakfast buffet is wonderful, waking up to the sound of noisy guests does put a damper on things. Your staff did nothing to stop the noise.

Sorry for the snarky review, but you do have a beautiful hotel, only 10 minutes to either the beach or downtown. But your staff training is truly dire. No one really seems to give a damn about living up to the four stars you display next to your entrance.

Room Tip: Get a room away from the inner courtyard and away from the main street.
  • Stayed: June 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank ericreiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 June 2017

Great staff, excellent food, perfect room size. An old-fashioned well maintained hotel that offers everything you need.They have an excellent swimming pool with jacuzzi and nearby saunas. They also offer massage services. The hotel has a smaller meeting room, which can accommodate up to 40-50 people.I came pretty late and asked for a restaurant service to prepare me something quick for a dinner. It seemed to me that it was not a problem, they did everything superbly. Bravo for professionalism.

  • Stayed: May 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank ivan0555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 May 2017 via mobile

Very clean, friendly staff (almost all the hotel staff speak English which is a plus being from the USA) with an indoor heated pool, hot tub, dry and wet sauna. Off the beaten path so you are not overwhelmed in the evening with party goers out at the bars or clubs. Definitely a hotel worth staying at if you like serenity, peace, and relaxation. Only a 5 mi Utes walk to the main square, beach, and restaurants.

Stayed: May 2017, traveled with family
Thank PhilipAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 May 2017 via mobile

Stayed here for 3 nights. Hotel is clean and good quality. I slept in a extra bed in the room which was comfortable. Staff was helpful, nice pool. Would recommend this hotel to people wanting to live close to sopot. Not far from the beach!

Stayed: May 2017, traveled with friends
Thank ohlsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 May 2017 via mobile

Unfortunately only spent a night for a business trip. Staff polite, spacious room and comfortable bed. Good quality Wi-Fi. Excellent breakfast with lots of selection. Curiosity: had a bad headache and reception told me I could find pills in the minibar, very convenient in the middle of the night! Great idea!!

Stayed: May 2017, traveled on business
Thank OpaPadova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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