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Reviewed February 9, 2018

After a few minor issues last visit I was unsure whether to rebook but given its close proximity to the main railway station (15 minutes bedroom to railway platform) I gave it another chance. Neither of the issues last time were seen. Only minor issue was some noise outside from party revellers (Not unexpected for a Friday night in Prague). Quite happy to use hotel again and probably will!

Date of stay: February 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank coalyardrly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie N, Guest Relation Supervisor at Ibis Praha Wenceslas Square, responded to this reviewResponded February 20, 2018

Dear coalyardrly,

thank you very much that you have found a time to provide a feedback, about your stay at ibis Praha Wenceslas Square.

It is a big pleasure for us, that you have decided to give us another chance, thank you for that. In that case, I am more than pleased, that you have been satisfied with us this time, and that we managed to make your stay much more better without any issues. I am sorry, that there was a noise during the night, but unfortunately, we can not do anything about it, because as you said, it is kind of expectable from friday night.
Once again, thank you for giving us another chance and we are looking forward to welcome you soon again.

I wish you a lovely day and see you soon.
Lucie Nesvadbova
Guest Relation Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2018

Spent a night here on the way to elsewhere and couldnt really fault it. Room was clean, no noise at all from other guests and staff were very friendly. I didnt have breakfast as it was too expensive for me. It is very well located for Museum underground and the main station. It is not near the place it is named after - quite a walk in fact. Supermarket and eating places are all less than 5 minutes away. Would stay here again when transiting through Prague.

Date of stay: February 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank AdrianH1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie N, Guest Relation Supervisor at Ibis Praha Wenceslas Square, responded to this reviewResponded February 20, 2018

Dear AdrianH1967,

many thanks for your such a nice review regarding to your stay with us at ibis Praha Wenceslas Square.

It is pleasure for us, that you have choosed our hotel, as a station while your travelling. And that we have managed to made you satisfied and pleased makes us even more happier. I will surelly share all of your comments to our team. I am sorry, that you have been confused by the name and location of our hotel, unfortunately is set up by some rules, so we can not do anything about it. But I am happy, that you have found plenty of shops and restaurant arround our hotel.

I do hope, your travell went well and we are looking forward to welcome you back soon.
Sincerely,
Lucie Nesvadbova
Guest Relation Supervisor

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Reviewed February 2, 2018

As a birthday surprise, I was treated to 4 days in Prague by my daughter.

We stayed at the Ibis Praha Wenceslas Square. It was ok, but just OK. Well located for a walk into Wenceslas Square etc. However the bed was uncomfortable, I suspect a strange thick quilt like mattress on the base rather than a proper sprung one was the culprit. The room was very warm and despite asking reception if the temperature could be lowered, it never changed and we had to sleep with a window open. Tea making facilities were not replenished for the duration of our stay and the staff were not the friendliest.
The usual continental breakfast was the order of the day and the restaurant was very very busy. Food was lukewarm and not the best.

The Christmas markets have brightly decorated wooden huts selling handicrafts, such as ceramics, jewellery, embroidered lace, wooden toys and scented candles, Christmas tree ornaments, hats and gloves, and puppets and dolls dressed in traditional costume.
We tried some of the local food and drink. Hams are roasted on spits,barbequed sausages (klobása), cakes and pastries are made front of you. You must have 'Trdelník', a hot sugar coated pastry. Some are coated inside with melted chocolate and filled with strawberries and cream WOW! The Old Town Square also had an animal stable, with sheep, goats and a donkey. And there is a large Bethlehem scene depicting Mary, Joseph, baby Jesus and the Three Kings in a wooden stable.

The Jewish quarter is worth a visit, there are designer shops along Parizska Street which are great for window shopping. I don't think we could afford to step in them let alone buy anything :-) There is lots to see and all areas are within walking distance of each other. We went on a guided tour which was definately worth it as we saw lots of things that we may have missed on our own.

Overall I would recommend Prague as it is a beautiful place and well worth a visit.However I would probably look for a different hotel next time.

Date of stay: December 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Andrea A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie N, Guest Relations Manager at Ibis Praha Wenceslas Square, responded to this reviewResponded February 6, 2018

Dear guest,

Thank you for taking the time to tell us about your experience at the ibis Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
I am deeply sorry that we did not meet your expectations, especially with our new bedding.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Petr Vecker
Deputy Manager

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Reviewed January 25, 2018

Nice, modern and clean room. Excellent breakfast with nice staff. The check in and check out is very easy and everybody is helpful. I will definietly be back here and suggest to my friends. Thanks for the special surprise to my birthday. :-)

Date of stay: January 2018
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank steward219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie N, Guest Relations Manager at Ibis Praha Wenceslas Square, responded to this reviewResponded January 31, 2018

Dear Zoltán,

I would like to thank you very much for this great review. I am happy to read that you really enjoyed your stay and we had a chance to surprise you as well. I wish you happy birthday one more time and i do hope that we will have a chance to welcome you back in the future.

have a nice day,

Petr Vecker
Deputy Manager

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Reviewed January 24, 2018

Don't be confused by the name This hotel is not located in Wenceslas Square. It is a 10 minute walk from the square. Having said that, the location is good, the whole of the city centre is easily walkable from here and there are convenience stores, coffee shops and a metro station in the immediate vicinity. The fact that the hotel is in a quiet side street also makes for a peaceful nights sleep. The hotel itself is standard Ibis fit-out. It was clean and comfortable, the WIFI worked well and the reception staff were friendly and welcoming.

Date of stay: January 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
2  Thank Richard J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie N, other at Ibis Praha Wenceslas Square, responded to this reviewResponded January 25, 2018

Dear Rich J,
I would like to thank you for your time to give us your review, about your recent stay at ibis Praha Wenceslas Square.
I am sorry, you have been disappointed, about the location of our hotel. Unfortunately the name of our hotel is set up by exact rules, so we can not do anything about it. On the other hand, I am happy that at the end you have been kind of satisfied with this location, thanks to the nearby metro station.
I am pleased, that you have had a nice sleep during the night, so hopefully, you have enjoyed the exploring of Prague. I will surely pass all of your comments to our team.

We do hope, we will have the chance to welcome you soon again.
Sincerely,
Lucie Nesvadbova
Guest Relation Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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