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All reviewsformer monasteryspices restaurantcharles bridgespa buildingmala stranafour seasonsbeautiful propertyold townluxury hotelturn down servicedeluxe roomupon checkrestaurant staffquiet locationacross the riverlesser townfantastic stay
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Reviewed 4 April 2018

We took advantange of MO Prague's 3 for 2 offer and stayed for the easter weekend.

Overall our stay was fantastic, as others note the hotel is in a former monastery and certainly in the main building and on the 1st floor where we were it retains the high vaulted ceilings. There was almost no noise in the room when the AC was switched low and so had a great peaceful/tranquil stay which is exactly what we wanted.

Location of the hotel is great, a few minutes walk from the Charles Bridge, on the tram route and near the castle. Taxis in Prague are generally cheap and Uber operates and so its easy to get further afield if required.

Service in general was very good, but a special call out needs to go to one of the concierge (I believe his name was Václav Jančařík) who not only was good as a concierge but excelled at giving the personal touch that makes a hotel stay so much more than your average chain hotel etc.

If I had to be picky, the hotel could do with a little more life in it - the tree

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Astaroth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, Director of Communication at Mandarin Oriental, Prague, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your wonderful review of Mandarin Oriental, Prague with the TripAdvisor community.

It was a real pleasure having you as our guests for the Easter time. Thank you very much for highlighting the legendary service Mandarin Oriental is renowned for, your satisfaction means a world to us. Also, we very much appreciate your kind words regarding our team as well as our hotel. Be assured that we shall pass your incredibly positive comments to Vaclav.

We look forward to welcoming you back to Prague soon.
With my warmest regards,

Lenka Rogerova
Director of Communication

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Wouldn’t stay anyplace else. The staff is excellent, great value for the price and excellent location. For being so close to the Charles bridge it is quiet and welcoming. We would go back again! The full breakfast is bountiful and you can order off the menu. The concierge staff were amazing and our tour guides were so informative as there is so much to see and do!

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Beneshleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

I have always been a fan of Mandarin. Their service standards are a class apart. This hotel isn’t located great, isnt up to those amazing standards, the breakfast was ordinary, but the MO service and courtesy makes this a 5 star rating. We started at a suite which was excellent and whatever we asked for was attended too with vigour. I would go back to Prague and stay here just for their service

Stayed: April 2018, traveled with family
1  Thank Gaurav A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, Director of Communication at Mandarin Oriental, Prague, responded to this reviewResponded 5 April 2018

Dear Gaurav,

Thank you for taking the time to share your wonderful review of Mandarin Oriental, Prague with the TripAdvisor community.

It was a real pleasure having you as our guests. Thank you very much for highlighting the legendary service Mandarin Oriental is renowned for, your satisfaction means a world to us. Also, we very much appreciate your kind words regarding our team as well as our hotel.

We look forward to welcoming you back to Prague soon.
With my warmest regards,

Lenka Rogerova
Director of Communication

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018 via mobile

We have just completed the absolute pleasure of staying for 3 days at the MO Prague. The hotel is housed in a stylishly and luxuriously restored monastery on the left bank of town, which given this was our first Prague visit, was the best part of town to stay in - quiet but so convenient to all the main sites and an easy stroll down to the river and Charles Bridge for amazing Instagram pics!

The staff at the hotel really went out of their way time and time again to make our visit an amazing delight. We brought our 1 year old Bernese Mountain Dog who was made feel like a star, complete with his own portrait drawn, all arranged by the front desk to surprise us! Pavel at the front desk and Vaclav at Concierge were incredibly thoughtful and charming, as was the whole team.

The food in Spices was delicious as were the cocktails. Don’t stay anywhere else in Prague.

Stayed: April 2018, traveled as a couple
1  Thank Noel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, Director of Communication at Mandarin Oriental, Prague, responded to this reviewResponded 5 April 2018

Dear Noel,

Thank you for taking the time to share your wonderful review of Mandarin Oriental, Prague with the TripAdvisor community.

It was a real pleasure having you and your adorable dog as our guests. Thank you very much for highlighting the legendary service Mandarin Oriental is renowned for, your satisfaction means a world to us.
Also, we very much appreciate your kind words regarding our team as well as our hotel and Spices restaurant. Be assured that we shall pass your fantastic comments to Pavel and Vaclav.

We look forward to welcoming you back to Prague soon.
With my warmest regards,

Lenka Rogerova
Director of Communication

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

A former monastery, this little gem right by the Charles Bridge and close to the main streets is where you want to be. The hotel is quiet, and their service is superb. The rooms are large, bathrooms are roomy and the beds are very comfortable. The morning breakfast buffet is delicious and vast and you can also order off the menu. Even though the hotel is right off the main streets, it is quiet and a good respite from the hustle and bustle of the town. The front desk manager, Dara was very helpful and welcoming and the concierges, Pavel and Vasclav were magicians when it came to solving problems and arranging activities. We wouldn’t stay anywhere else in Prague and we will visit there again soon I hope!

Room Tip: We chose a room on the backside of the hotel
Stayed: March 2018, traveled with family
1  Thank shewhoshopswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, Director of Communication at Mandarin Oriental, Prague, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your wonderful review of Mandarin Oriental, Prague with the TripAdvisor community.

It was a real pleasure having you as our guests. Thank you very much for highlighting the legendary service Mandarin Oriental is renowned for, your satisfaction means a world to us. Also, we very much appreciate your kind words regarding our team as well as our hotel. Be assured that we shall pass your positive comments to Dara, Pavel and Vaclav.

We look forward to welcoming you back to Prague soon.
With my warmest regards,

Lenka Rogerova
Director of Communication

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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