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Barcelo Old Town Praha
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Reviews (1,796)
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All reviewsold townjunior suitebarcelo hotelgreat locationglass of sparkling winepowder toweron arrivalrecommend this hotelseparate toiletexcellent hotelcharles bridgemodern hotelnice roombeautiful citycentral locationthe main squarereception staff
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Reviewed 29 January 2018

Fire regulation breach.
We stayed in room 205 between 23-26 November 2017. On arrival I checked the fire escape route as I always do since the Grenfell Tower fire, where sixty people died due to the lack of usable fire exists. The fire exit belonging to our room was blocked off with disused furniture and other flammable objects.
I notified the front desk staff immediately, but my complaint wasn’t taken seriously. The attached picture was taken 2 days after my complaint, at the end of our stay, showing the obstacles still uncleared. I notified the local Council in Prague I and the Fire Marshall. After the recent fire in the Eurostars David Hotel, I will press the issue again.

  • Stayed: November 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank helgacurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this reviewResponded 30 January 2018

Dear guest,

Thank you for sharing a review of Barceló Old Town Praha. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.

On the other hand, your comment after 2 months is surprising us due to we contacted you through email by the time we recieved your pictures saying that that furniture had been removed and was here only because a punctual event that was taking place in that moment in our Hotel. As you could see we also attached you pictures.

We totally understand your concerns about fire evacuation system and to follow this procedures is a must within Barceló Hotel Group.

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Sincerely,

Alejandro Martín
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 January 2018 via mobile

It is shuttled in the old city of Prague. It is a renovated old building. I didn't taste breakfast. They could have a better bed and pillows. They upgrade me to suite for free. You can even hear the old clock from the room!

Stayed: January 2018, traveled on business
Thank SLOU77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this reviewResponded 19 January 2018

Dear guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Old Town Hotel and are delighted to read that we were able to match your holiday expectations.

We also take note of your comments about pillows and pass them into our Quality Department due to despite is not a common complain we will consider it for future improvements.

Thank you for the wonderful description of your suite room, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Alejandro Martín
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1813
Reviewed 12 January 2018 via mobile

Lovely location in the middle of everything in Prague (Old Town Square, shopping areas...). The rooms are standard 4* rooms, quite modern and clean style which is a nice contrast to the old building the hotel is in. However, I missed a little more “personality”...

Stayed: May 2017, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 January 2018

Booked a junior suite deluxe for my parents in this hotel. The location is very central and it's just few minutes by walk to Old town square and Republic square, where are also a big shopping centers : Palladium and Kotva.
The room was clean and had all necessary facilities.Also, there is a nice view
Wi-fi was free and fast, ironng facilities are available under request.
There is no available shoes and bathrobes, but it is possible to purchase it for 8 EUR per person. Minibar has a variety of choice.
Housekeeping services were good, just that they did not replenish all the things like coffee but that was not a big problem.
Reception staff is very friendly and gives all the necessary information.
We also enjoyed the new year's eve dinner which was in the restaurant of the hotel and the food was very delicious.
I want to thank all the staff for their hospitality and would definitely recommend this hotel. :-)

  • Stayed: December 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Arina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this reviewResponded 11 January 2018

Dear guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Alejandro Martín
General Manager

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Reviewed 6 January 2018

Booked a short break to Prague to see in the new year to explore the city. Hotel is in an excellent location for this being no more than a 5 minute walk fro the old town square, 10 minute walk to Charles bridge. Wenceslas square was also easily reached on foot and the castle only about 25 mins. In fact it was no hardship to walk anywhere. Hotel was comfortable and the staff friendly.
Prague itself is a lovely and fascinating city if somewhat saturated with tourists. New years Eve itself was, as expected rammed full of party goers and fire works and the atmosphere was always friendly.

  • Stayed: December 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Huw J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this reviewResponded 8 January 2018

Dear Guest,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Regards from Prague,

Alejandro Martín
General Manager

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