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“Lush”
Review of Amorino

Amorino
Ranked #17 of 154 Dessert in Prague
Price range: US$4 - US$18
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Restaurant details
Neighborhood: Mala Strana (Little Quarter)
Description: Italian gelato and sorbets made from finest ingredients, delicious desserts and italian coffee in the historical heart of Prague.
Reviewed December 9, 2016 via mobile

Crepes and hot chocolate to die for consumed some calories but was sooo worth it, staff dealt with my friends complaint about Luke warm coffee quickly and apologised, only problem only one bathroom

Thank katamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kucera89, Manažer at Amorino, responded to this reviewResponded December 11, 2016

Thank you for your visit. Lovely crepes. We cannot imagine a better start of the day! :-) Sorry for any inconvenience. The toilets are now being reconstructed.

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Reviews (214)
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68 - 72 of 214 reviews

Reviewed November 28, 2016 via mobile

No smiles or hellos as we entered, which came as a surprise as other customers ahead of us in the queue got good treatment. After ordering my ice cream i asked for an extra spoon. The bartender with the cap on threw her utensils on the table, picked up a spoon and almost threw it in my face. Couldn't get any more racist.

Thank RumShum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kucera89, Manažer at Amorino, responded to this reviewResponded November 29, 2016

Hello,
We`d like to know more about what happened. Could you please tell us what the employee look like as you probably do not remember the name (male/female,hair). Can you tell us what makes you think it was racist please?

I`d be happy if you could send me a private message so I can resolve the situation. Thank you very much and sorry for anything bellow our standard.

V.K.

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Reviewed November 20, 2016 via mobile

You sholud certainly stop here for your icecream but you should know...they are obviously saving on the service since the kids that work there are not experienced at all.
It took me 5 minutes to order coffee and 2 icecreams.
At the end I got both coffee served wrong even if I said in 3 languages that I wonth them with cold milk.
The gelato is great and the coffee was too.
It is also crowded and one cash desk is not enough as well as one barista.
So bad management!

Thank Irena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kucera89, Manažer at Amorino, responded to this reviewResponded November 25, 2016

We are very sorry if your first time at Amorino wasn`t perfect. We work hard to make your experience amazing so we really regret if the service level was not great. We would love to see you again and prove we`re worth visiting :-) There are things we cannot improve, though. We are not planning to expand our cashier`s desks as we are space limited and sometimes there might be longer queues.

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Reviewed November 14, 2016

Went to this place for coffee and ice cream and was real impressed by the ice cream, will definately recommend this place to friends

    • Value
    • Service
    • Food
Thank 820aslam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kucera89, Manažer at Amorino, responded to this reviewResponded November 25, 2016

Thank you very much for your appreciation. We will gladly welcome you again :-)

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Reviewed November 14, 2016 via mobile

Loaded with people, when ordering you wait three times: to pay, to get cakes or ice-cream, to get coffee. Might be even 30 minutes. And you won't get your cake together with coffee. That does not deserve to name it superb, it's just average place, nothing more. Slow service is annoying.

Thank mc_33873201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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